Quality Analyst
4 weeks ago
Quality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o Collections and negotiation handling o System updates and SR closure discipline • Generate structured feedback reports for all RMs and track improvements through regular review cycles. • Maintain audit samples, call IDs, and case notes in compliance with Quality Management Framework (QMF) and audit standards. Calibration & Feedback Alignment • Participate in weekly calibration sessions with TLs to ensure uniformity of scoring and feedback interpretation. • Deliver structured, constructive feedback to Sky RMs via TP Interact dashboards and feedback reports. • Identify common process gaps and recommend corrective action or refresher training. Governance, Process, and Compliance • Ensure that all audits adhere to standard evaluation forms, call scoring rubrics, and communication protocols. • Flag process non-adherence, compliance lapses, and data privacy breaches immediately to TLs and ZCTM . • Support audit readiness by maintaining complete QA logs, RCA documents, and feedback records within TP Interact. • Work with Team Leads and Trainers to close quality gaps within defined SLA timelines. Reporting & Insights • Create daily, weekly, and monthly QA reports on call quality, NPS impact, and repeat escalations. • Correlate QA performance with collections success, customer sentiment, and CRM closure TAT. •
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Quality Analyst
3 weeks ago
India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Analyst
17 hours ago
Chennai, India NatWest Group Full timeJob Description Join us as a Quality Analyst - If you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing - You'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of working - Joining us in...
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Data Quality Analyst
2 weeks ago
India Sapphire Software Solutions Inc Full timeJob Description HI Folks Please check the JD and share your updated resume to my email [Confidential Information] and ping me on whatsapp (+91 970-529-6474) along with your resume data quality analysts 100% Remote 6 months contract to hire A fortune 100 client is looking add Data Quality Analysts to a variety of programs within their CSR and SAP Supplier...
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Quality Assurance Analyst
7 days ago
India CareerUS Solutions Full timeQuality Assurance (QA) Analyst – Job DescriptionPosition SummaryThe Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality.Key...
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Quality Assurance Analyst
6 days ago
India CareerUS Solutions Full timeQuality Assurance (QA) Analyst – Job Description Position Summary The Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality....
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Quality Assurance Analyst
7 days ago
India CareerUS Solutions Full timeQuality Assurance (QA) Analyst – Job Description Position Summary The Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality....
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Quality Analyst
3 weeks ago
Pune, India Frido Full timeJob Description Job Title: Quality Analyst Customer Service (Auditor) Department: Quality Assurance Reports To: Quality Manager / Quality Lead Location: Pune Baner Employment Type: Full-time Job Summary: The Quality Analyst (Customer Service Auditor) is responsible for monitoring, evaluating, and improving the quality of customer interactions handled by the...
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Quality Control Analyst
5 days ago
Bhavnagar, India Nandi Impex Full timeJob Description As a Quality Control Analyst, the individual is responsible for thorough inspections, validations, and audits of various stages within the production process. These checks ensure that all output meets the strict industry standards required for market release. The role directly influences the companys reputation by ensuring product reliability...
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Quality Analyst
2 weeks ago
India PROIU Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearResponsibilitiesDevelop and execute test plans, test cases, and test scripts to ensure high-quality software delivery.Perform functional, regression, integration, and system testing of web and mobile applications.Identify, record, track, and document defects and issues using bug tracking tools.Collaborate with cross-functional teams, including developers,...
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Project Quality Analyst
18 hours ago
India Neilsoft Full timeProject Quality Analyst Qualification B E Civil or Mechanical Background Skills Additional qualification preferred PMP Construction Management MBA Operations etc Candidate should have 1 to 6 years experience of working in some engineering company as Project Leader or as Planning Engineer in using MS Project for scheduling tracking of multiple projects with...
