ServiceNow Developer
3 weeks ago
Job Overview :
- As a ServiceNow Developer, you will play a crucial role in implementing and customizing ServiceNow applications and solutions to meet our business needs.
- You will work closely with cross-functional teams, including business analysts, system architects, and project managers, to design, develop, and implement solutions on the ServiceNow platform.
- You will ensure that ServiceNow applications are aligned with industry best practices and our client's requirements while maintaining scalability, security, and performance.
Key Responsibilities :
- Design, develop, and deploy custom applications and modules on the ServiceNow platform (ITSM, ITOM, ITBM, HRSD, etc.
- Customize ServiceNow forms, workflows, tables, and UI components according to client requirements.
- Develop and configure ServiceNow orchestration, integrations, and automation to streamline workflows.
- Write and maintain high-quality, reusable, and scalable code in ServiceNow using JavaScript, ServiceNow Script Includes, Business Rules, UI Actions, and Client Scripts.
- Integrate ServiceNow with third-party systems and external applications using REST/SOAP APIs, Web Services, MID Server integration, and other technologies.
- Ensure seamless data flow between ServiceNow and external applications or platforms.
- Troubleshoot and resolve integration issues, ensuring data consistency and security between systems.
- Configure core features of ServiceNow including Incident Management, Change Management, Problem Management, Service Catalog, Knowledge Management, and other ITIL processes.
- Develop and configure ServiceNow interfaces and dashboards for monitoring key metrics, reports, and data visualizations.
- Customize user interfaces (UI) using UI Pages, UI Macros, and UI Actions to ensure a smooth and user-friendly experience.
- Develop and maintain automation scripts to optimize workflows and reduce manual interventions.
- Create and deploy Scheduled Jobs, Business Rules, and Script Includes for automating tasks.
- Utilize ServiceNow's Flow Designer to automate business processes and improve operational efficiency.
- Work closely with clients and business stakeholders to understand their needs and translate them into ServiceNow solutions.
- Collaborate with business analysts and project managers to gather and define technical requirements for customizations and integrations.
- Provide ongoing support and troubleshooting assistance for ServiceNow users and clients.
Required Skills and Experience :
Technical Skills :
- Strong experience with ServiceNow ITSM, ITOM, ITBM, HRSD, and other ServiceNow modules.
- Proficiency in JavaScript, AngularJS, ServiceNow Scripting, UI Scripts, Business Rules, Client Scripts, and Script Includes.
- Experience with integrating ServiceNow with external systems using REST, SOAP Web Services, and MID Servers.
- Familiarity with ServiceNow development tools like Flow Designer, ServiceNow Studio, and Application Navigator.
- Strong understanding of database design and management within ServiceNow (Tables, Relationships, and Data Dictionary).
- Experience with Git, CI/CD pipelines, and integration of automated deployment processes.
- Familiarity with cloud technologies, particularly in AWS, Azure, or Google Cloud, and how they integrate with ServiceNow.
- Understanding of ServiceNow security principles, roles, access control rules, and user authentication.
Experience :
- 5+ years of hands-on experience as a ServiceNow Developer, with a proven track record of implementing and customizing ServiceNow solutions in a production environment.
- Experience with ServiceNow ITSM, ITOM, HRSD, Security Incident Management (SIM), and other ServiceNow modules.
- Experience with ServiceNow integrations (e.g, with LDAP, Active Directory, Jira, Slack, etc.
- Knowledge of ITIL best practices and methodologies.
- ServiceNow Certified Developer or ServiceNow Certified Application Developer (CAD) certification is preferred.
- Familiarity with Agile and DevOps practices in ServiceNow development
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