Quality Assurance Manager

3 weeks ago

Noida, Uttar Pradesh, India TGM SERVICES Full time

Position: Manager – Quality Check and Assurance

Department: Quality Check

Company: Magic Billion (www.magicbillion.in)

Location: Noida

Experience Range: 5 to 8 Years

About Magic Billion:

Magic Billion is a global talent management company - with the objective of supporting global businesses with theirtalent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).

We are currently operating in 15 countries and send about 2000 Indians to global destinations every year.

Job Summary:

We are seeking a strategic, detail-oriented, and proactive Manager – Quality Check to lead our Quality Check function. This role involves ensuring the highest standards of candidate quality, managing the QC team, implementing quality frameworks, and collaborating with cross-functional teams to enhance the overall candidate journey and client satisfaction.

The ideal candidate will have strong leadership capabilities, a proven background in quality control processes, and the ability to drive efficiency and accuracy within the team.

Key Responsibilities:

 Lead and manage the Quality Check team, ensuring optimal performance, accuracy, and adherence to

defined processes.

 Oversee the end-to-end quality check process for all candidates enrolled by the Sales team.

 Establish and implement quality control standards, checklists, and audit mechanisms.

 Review and verify candidate documents before interview scheduling.

 Coordinate and oversee the scheduling of interviews across multiple stakeholders.

 Ensure timely and accurate maintenance of candidate records and databases.

 Collaborate with the Sales, Operations, and Recruitment teams to streamline processes and resolve

bottlenecks.

 Enhance and tailor candidate resumes as per specific client requirements.

 Provide training, guidance, and mentorship to team members.

 Monitor team KPIs and quality metrics, and prepare periodic performance reports.

 Handle escalations from internal or external stakeholders related to candidate quality.

 Drive continuous improvement initiatives and process optimizations within the QC function.

Qualifications:


• Education: Bachelor's degree in Finance, Business Administration, or a related field.


• Experience: 5-8 years in quality check or similar role.

Skills:


• Strong team management and leadership skills.


• Excellent communication, interpersonal, and negotiation abilities.


• High attention to detail and strong analytical/problem-solving skills.


• Proficient in MS Office Suite (Excel, Word) and experience with ERP or CRM systems. Salesforce will

be a plus.


• Ability to manage multiple priorities in a fast-paced environment.


• Strong sense of ownership and accountability.

Benefits:


• Competitive salary and performance-based bonuses.


• Opportunity to work in a fast-paced, dynamic environment.


• Potential for career growth and advancement.

If you are a driven and results-oriented leader with a passion for quality and process excellence, we'd love to hear from you. Join our exciting journey at Magic Billion and be part of a team that's shaping global careers.

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