Senior Manager

1 week ago

Chennai, India Aquis Search Full time

Aquis Search is representing a global shipping and logistics major that is strengthening its shared services capability in Chennai. The company is seeking a Senior Manager – Quality Assurance in Chennai to drive digital process excellence, automation, and governance across its regional operations. The Role: This is a strategic role within the Shared Services Center, leading a team of experienced quality analysts and partnering closely with global business process owners. The mandate is to design and implement robust quality frameworks, process standardization, and digital transformation initiatives using process mining and automation tools. Key Responsibilities: Drive business process improvement, documentation, and governance across all SSC functions. Deploy and scale process mining tools Establish and maintain global quality assurance frameworks, SOPs, and control standards. Collaborate with global stakeholders to ensure process efficiency and compliance. Lead a Chennai-based team of 5–6 QA professionals, fostering analytical and process excellence. Ideal Candidate: 15–20 years of experience in shared services transformation, process excellence, or quality governance. Lean Six Sigma Black Belt certification is mandatory. Proven experience in Celonis, Signavio, and/or UiPath Process Mining . Exposure to ERP-driven environments (SAP / Oracle). Strong people leadership skills with experience managing senior professionals. Background in organizations such as shipping/logistics SSCs or global process outsourcing leaders is a must. If this sounds like you, please click apply or drop a note on for a confidential chat.

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