Senior Associate

7 days ago


Bengaluru, Karnataka, India Laundryheap Full time

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and we're currently in the process of expanding further across Europe, Asia, and North America.

We are currently looking for a Senior Associate - Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You'll make a difference:

Reporting to the Senior Division Manager, as the Senior Associate - Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services.

Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network.

The job responsibilities include, but are not limited to:

  • Customer Success: Ensure customer satisfaction by addressing inquiries and resolving issues promptly.
  • Account Management: Oversee client accounts, manage receivables, and ensure accurate invoicing.
  • Internal Cross-Team Liaison: Collaborate with various departments to escalate, resolve complex concerns, and improve processes.
  • Account Performance Management: Monitor and analyze account performance to identify improvement opportunities and ensure service level adherence.
  • New Customer Onboarding: Facilitate smooth onboarding of new customers, ensuring they understand company policies and services.

Required Skills:

  • Bachelor's Degree in a Relevant Field: Educational background that supports business administration or related areas.
  • 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management.
  • Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting.
  • Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management.
  • Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively.

Work Schedule and Patterns:

  • 9-hour shift (8 working hours + 1 hour break)
  • 5 days a week:  2 week off rotational 
  • Office-based role

Benefits:  Night shift allowance

Note: 

  • Bengaluru-based immediate joiners are preferred.
  • Designation may vary based on organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today


  • Senior Associate

    5 days ago


    Bengaluru, Karnataka, India WNS Global Services Full time

    Job DescriptionSenior Associate Operations , please hire ASAP- Insurance skills and voiceQualificationsSenior Associate Operations , please hire ASAP- Insurance skills and voice


  • Bengaluru, Karnataka, India Counselence Full time

    About our FirmCounselence is a full-service corporate law firm that provides business-legal advice and consultancy to corporate houses - Indian and multi-national. We focus on providing timely, business advice on legal and regulatory challenges largely to its corporate clients. Our firm caters to mid- and large-sized technology companies, national industry...

  • Senior Associate

    2 days ago


    Bengaluru, Karnataka, India WNS Full time

    Job DescriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and...

  • Senior Associate

    2 weeks ago


    Bengaluru, Karnataka, India Razorpay Full time

    Senior Associate – Social Media We're seeking a creative and passionate Senior Associate to join our social media team. Key Responsibilities: Create engaging content that grabs attention and sparks curiosity about Razorpay. Build and grow our community by managing and expanding our social channels, engaging with followers, and building meaningful...


  • Bengaluru, Karnataka, India Give Full time

    Senior Associate RoleWe are seeking an experienced Sr. Associate – FP& A to join our finance team.The ideal candidate will have excellent communication skills and be able to build strong relationships with senior management.Key Responsibilities:Work closely with internal teams to develop annual budgets and forecasts.Formulate the business's medium to...

  • Senior Associate

    3 weeks ago


    Bengaluru, Karnataka, India Razorpay Full time

    Join Razorpay as aSenior Associate – Social MediaWe're on the lookout for a creative and passionate Senior Associate to join our social media team. If you're someone who loves storytelling, building communities, and crafting campaigns that drive real results, we want to hear from youWhat You'll DoCreate scroll-stopping content that grabs attention, makes...


  • Bengaluru, Karnataka, India Lifelancer Full time

    Job Title: SENIOR ASSOCIATE SCIENTIST Job Location: Bengaluru, Karnataka, India Job Location Type: On-site Job Contract Type: Full-time Job Seniority Level: Mid-Senior level Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences,...


  • Bengaluru, Karnataka, India Eli Lilly Full time

    At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities...


  • Bengaluru, Karnataka, India Infosys Full time

    Infosys– Professional Services–Associate / Senior Associate ConsultantAt Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to...


  • Bengaluru, Karnataka, India Infosys Full time

    Infosys– Aerospace–Associate / Senior Associate ConsultantAt Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full...


  • Bengaluru, Karnataka, India Centre For Science Of Student Learning Full time

    Job DescriptionWe are seeking a highly skilled Senior Research Associate to lead our research efforts. The successful candidate will have expertise in statistical analysis, data visualization, and data interpretation.In this role, you will work closely with our research team to develop and implement new assessment tools and educational programs. You will...


  • Bengaluru, Karnataka, India Amazon Full time

    Job Summary:We're seeking an experienced Tech Ops Associate to join our team as a senior technical associate. The ideal candidate will have expertise in Linux, SQL, and XML, as well as strong problem-solving skills.Key Responsibilities:Provide technical leadership and guidance to junior team members.Analyze and resolve complex technical issues related to...


  • Bengaluru, Karnataka, India Give Full time

    Job ResponsibilitiesWe are seeking an exceptional Senior Associate - Finance MIS to join our team. The ideal candidate will possess a strong analytical skillset and excellent communication skills.Key Responsibilities:Budgeting and Forecasting: Collaborate with internal teams to build annual budgets and forecasts that align with business objectives.Financial...

  • Senior Associate

    4 days ago


    Bengaluru, Karnataka, India Amazon Full time

    **About the Role:**We are seeking a highly skilled and experienced Senior Associate to join our team at Amazon. The successful candidate will be responsible for overseeing the day-to-day operations of our catalog department, including vendor relations and process improvements.As a Senior Associate, you will work closely with internal teams and vendors to...


  • Bengaluru, Karnataka, India Infosys Full time

    Infosys– Aerospace–Associate / Senior Associate ConsultantAt Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full...


  • Bengaluru, Karnataka, India Infosys Full time

    Infosys– Professional Services–Associate / Senior Associate ConsultantAt Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to...


  • Bengaluru, Karnataka, India Altacit Global Full time

    Our company prides itself on delivering exceptional results for our clients. We are seeking a skilled and experienced Senior Associate IPR to join our team in Bangalore.

  • Senior Associate

    6 days ago


    Bengaluru, Karnataka, India Upraisal Full time

    Designation Senior Associate Inside Sales Skills - Cold Calling for US Markets Comm skills should be excellent because they will be working for US MarketsShould have exp in US Markets Exp - 2yrs to 3yrs in US Markets Shift timings - 7 00pm to 5 00am but it will be flexible Night shift Job Location - Whitefield Bangalore Transportation Food provided ...


  • Bengaluru, Karnataka, India Syngene Full time

    Job Title: Associate Scientist/Senior Associate Scientist-MSAT Job Location: Bangalore Reporting to: Senior Principal Scientist Job Grade: 8 Common Responsibilities: Complete the assigned trainings in a timely manner and comply with the training procedure & training calendar and monitor & confirm the same for the reports. Attend all assigned...

  • Senior Associate

    1 week ago


    Bengaluru, Karnataka, India Corporation Service Company Full time

     Senior Associate-Accounting & Reporting Location: Bangalore  Schedule – 45hrs per week Hybrid The role of the FAM is to collaborate with the team and work alongside the (Junior and Senior) team members in relation to: Bookkeeping, drafting balance sheets, profit-and-loss accounts, and annual reports in accordance with Dutch GAAP or...