HR Services Manager

Company Profile: Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team of over 2000 professionals made up of recruitment consultants and support staff spanning 58 offices worldwide. We work with top candidates to ensure that we can offer a full range of staffing solutions to our clients, complemented by industry-leading support services.Key Responsibilities:HR Operations Oversight - Administer day-to-day HR operational activities, ensuring compliance with company standards and timelines. - Oversee offer letter, employment letters, onboarding processes, payroll input, employee record management and ensure all operational tasks are completed accurately and on schedule. - Manage shared HR mailboxes and ensure timely responses to queries and requests.Team Management - Lead and mentor HR team members, assigning operational work and monitoring task completion. - Drive team productivity by setting clear goals, preparing scorecards and productivity reports. - Provide coaching and guidance to enhance team capability and maintain high standards of service delivery.Vendor Management - Manage relationships with external vendors for services such as insurance, childcare benefits, and background verification. - Ensure timely coordination and compliance with vendor agreements and service -level expectations.Data & Reporting - Maintain accurate HR records in the HRMS system. - Generate analytical and KPI reports to support decision-making and continuous improvement.Policy & Process Improvement - Identify gaps in HR operational processes and recommend improvements for efficiency and compliance.Shift Timing: 11:30AM to 8:30 PM (IST)Requirement:Qualification: MBA in HR preferredWork Experience:▪ Minimum 6-7 years’ experience in India HR Supervisor services▪ Proven experience in team handling – ability to lead, mentor, and manage HR teams effectively to achieve departmental goals▪ A good understanding of the principles of good HR practice▪ A good knowledge of employment law and practicesPerson Specification▪ Highly organized with ability to plan, delegate prioritise and multitask.▪ Ability to comfortably advise on all employee relation issues.▪ Ability to communicate clearly, persuasively and with confidence at all levels.▪ Listening and counselling skills with an ability to handle difficult and confrontational situations.▪ Self-motivated, with an ability to manage own workload with minimum supervision.▪ Highly confidential and ability to maintain honesty, integrity, and empathy in handling personal and company matters.Essential Criteria▪ Previous experience in a similar HR Supervisor/HR Advisory/HR Services/HR Consulting Role.▪ Good time management and ability to prioritize work with a sense of urgency, meet deadlines, exceed expectations, and deliver on commitments.▪ Handling confidential and sensitive information with the utmost discretion, maturity, and professionalism.▪ Excellent interpersonal skills with the ability to establish effective working relationships with peers and Managers alike.▪ Excellent attention to detail, including coordinating, gathering, and distributing key information.▪ Commitment to high quality service and continuous improvement▪ Proven experience in MS Office products, specifically with Microsoft Outlook, Word, Excel & PowerPointWhat will I receive joining NES Fircroft?You will be joining a thriving business at a time of rapid expansion where you will have excellent opportunities for further career development and progression. We invest in our people and offer plenty of training opportunities to develop your skills and help you succeed.Attractive benefits: Local Medical & Accident insurance, sponsored annual health check-ups, 18 days annual leave in addition to 12 public holidays, dress down Thursday & Fridays, early Friday finish, company-sponsored social events, wellness sessions, options to opt for voluntary provident fund and National pension scheme (NPS), Vacation allowance, flexible work option after probation.