Technical Support Engineer for a Web/Mobile application for US Company

2 days ago

Kannur, India Textellent, Inc. Full time

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as clients and partnersCommunication and coordination of feedback and inputs to the development team, mostly based in IndiaAssist QA lead with QA activitiesTroubleshooting technical issues with minimal support from the development teamSpeaking to internal and external customers to quickly get to the root of their problemPropose workarounds to customers when the fix will take time to be releasedProviding timely and accurate customer feedbackFollowing up with clients to ensure the problem is resolvedSupporting the roll-out of new applicationsProviding support in the form of procedural documentationManaging multiple cases at one time.Testing and evaluating new releasesPropose new ideas and out-of-the-box solutions for a smooth operational processREQUIREMENTS:Bachelor’s degree in computer science or information technologyWork during the US hours (9 am to 6 pm central time)3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interfaceWorking knowledge with Linux, Java, JavaScript (React) MySQL, AWSProficiency in browser-based debugging, JSON format, REST API’s, database queries and logsExperience with remote desktop applications and help desk softwareExperience in ticket management tools like Clickup, Jira, Trello etc.Experience in texting and communication-based applications is a plusCertifications in Linux, Java, Web development, AWS are desirable but not requiredExperience in using AI tools for day-to-day tasksHave a development mindset to quickly scale into a developer with minimal trainingAttention to detail and good problem-solving skillsExcellent interpersonal skillsGood written and verbal communicationCOMPENSATION:Market-rate salary commensurate with experience & skillsABOUT THE COMPANYTextellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication

  • Mobile Application Developer

    1 day ago

    Kannur, Kerala, India bfa1f1fb-393c-4ef7-b7da-9e7dc610baba Full time ₹ 9,60,000 - ₹ 12,00,000 per year

    Company DescriptionTechBes AI Cloud Solutionsspecializes in delivering innovative and simplified technology solutions for businesses of all sizes. We excel in data analysis, building modern and user-friendly mobile and web applications, and solving complex business challenges. With a strong focus on cutting-edge technologies, we aim to help organizations...

  • Software Engineer

    2 weeks ago

    Kannur, India RingCentral Full time

    We are looking for a passionate and skilled Product Support Engineer with 2+ years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter,...

  • Web Applications Developer

    4 days ago

    Kannur, Kerala, India beedaar Full time ₹ 1,20,000 - ₹ 18,00,000 per year

    WEB SITE AND APPLICATION DEVELOPERCANDIDATE SHOULD HAVE ABILITY TO DESIGN AND DEVELOP WEB SITE AND MOBILE APPLICATIONS INDEPENDENTLY.Job Types: Full-time, PermanentPay: ₹10, ₹15,000.00 per monthWork Location: In person

  • Mobile Application Developer

    2 weeks ago

    Kannur, Kerala, India Stranbys Info Solutions FZC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Mobile Application Developer located in Cannanore. The Mobile Application Developer will be responsible for developing and maintaining mobile applications, participating in the software development life cycle, adhering to coding standards, and collaborating with cross-functional teams. The role involves...

  • Rpa Engineer

    2 days ago

    Kannur, India Whatjobs IN C2 Full time

    Job Title: RPA Engineer – Web-Form Automation Location: India – Remote (core overlap with GMT + IST) Employment Type: Full-time, Permanent Reports To: Lead Technologist & Product Strategy Liaison (UK) About Us: PropertyLoop is a UK-based technology company that specialises in streamlining operations through automated processes. Our platform collects...

  • Web Development Internship in Kannur

    1 day ago

    Kannur, Kerala, India aa839fcd-ea11-4c60-9b6a-7806bda900af Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeAssist in developing user interfaces using Support backend development tasks using Python (basic APIs, debugging, etc.)Contribute to UI/UX design tasks like wireframing, prototyping, and user flow creationWork with the senior development team on daily project tasksHelp in testing, bug fixing, and improving...

  • (Laravel/PHP) Web developer with React Native Experience

    5 days ago

    Kannur, India TellByte Full time

    About the RoleWe are looking for a skilled Backend Engineer with strong expertise in Laravel/PHP who can manage, maintain, and migrate our existing PHP/Laravel applications into a React Native environment. The ideal candidate will have a solid background in backend development, database management, and API design, with hands-on experience enabling smooth...

  • web developer

    3 days ago

    Kannur, Kerala, India RJ Atlas Jewellery Full time ₹ 2,40,000 per year

    A Web Developer is responsible for designing, developing, and maintaining websites and web applications. They ensure the site is visually appealing, user-friendly, responsive, and optimized for performance. The role requires both technical skills and problem-solving abilities.Website DevelopmentDevelop responsive and user-friendly websites using HTML, CSS,...

  • Web Crawling Engineer

    2 weeks ago

    Kannur, India Forage AI Full time

    We are seeking a Web Crawling Engineer who will be responsible for building and maintaining web crawlers, extracting valuable insights from the web, and ensuring data quality. The ideal candidate will have strong Python programming skills and experience in web scraping frameworks, browser automation tools, and handling anti-scraping mechanisms.Salary budget...

  • Web Crawling Engineer

    2 weeks ago

    Kannur, India Forage AI Full time

    We are seeking a Web Crawling Engineer who will be responsible for building and maintaining web crawlers, extracting valuable insights from the web, and ensuring data quality. The ideal candidate will have strong Python programming skills and experience in web scraping frameworks, browser automation tools, and handling anti-scraping mechanisms.Salary budget...