Data Operations Specialist II

4 weeks ago

Gurgaon, Haryana, India myGwork Full time
This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Location(s):
Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN
Line Of Business: ROC(ROC)
Job Category:
Corporate Services
Experience Level: Experienced Hire
As a Data Operations Specialist II, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases. In this role, you will be required to understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and procedures, provide a high level of service and track and report on activity.
Responsibilities Include:
* Support various ratings groups and business with data maintenance for debt attributes and ensure quality assurance through various backend activities that include but not limited to new debt/ deal set up, data capture and updates (e.g., amendments, redemptions, additional offerings etc.), identifying data inconsistencies through review of publicly available documents, sourcing deal documents for analytical group, screening and reporting to meet regulatory requirements, workflow management and invoicing for various products other than ratings.
* Monitor market data feeds and other various periodic reports to identify in-scope candidates for the process and search documents on various public sources and other data sources.
* Monitors designated mailboxes to ensure timely and effective handling of internal and external client requests. Organizes work to meet deadlines and time sensitive requests/projects.
* Facilitates resolution to technical issues and/or more complex external inquiries with supervision by Data Operations Specialist III/ Data Operations Associates.
* Builds positive relationships with stakeholders to ensure customer satisfaction
* Demonstrates the ability to deal professionally with stakeholders. Delivers high level of service across high volume of transactions.
* Promptly and efficiently escalates conflicts/problems/database/data inconsistency
* Able to identify and research issues and/or discrepancies with data and/or requests for follow up with the business or analyst.
* Resolves basic client inquiries (both internal and external clients)
* Demonstrates increasing awareness of procedures, guidelines, and regulatory requirements as it pertains to their job function by asking relevant questions.
* Liaison with Rating Teams and other Moody's departments (Commercial, Information Technology, etc.) as required
* Provide back-up coverage for designated associate in the event of absence and holidays to ensure seamless service to GMO clients
* Willing to accept new challenges
* Demonstrates flexibility with last minute changes in commitments and deadlines
* Contributes positively to the team even under pressure or when performing routine and/or administrative tasks.
* Places interest of the team above individual self-interest
* Continue to develop broad based knowledge of financial instruments, terminology, and related business practices
This job description is issued as a guideline to assist you in your duties, it is not exhaustive, and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.
Qualifications:
* Postgraduate or graduate with minimum 1 year experience with good academic record
* Some relevant work experience and/or relevant internship experience and/ or knowledge of financial instruments preferred
* Excellent attention to detail and ability to complete repetitive process with no error
* Clear written and verbal communication skills with an ability to communicate complex business concepts to a senior audience.
* Highly organized and efficient
* Competency in Microsoft Office (Outlook, Excel, Word, and PowerPoint.)
* A strong client focused orientation with the drive and enthusiasm required to achieve results and assume customer satisfaction.
* Strong interpersonal skills

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