Senior Principal Consultant, SFDC-FSL Scrum Master

3 weeks ago

Noida, Uttar Pradesh, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant, SFDC-FSL Scrum Master

A Salesforce Field Service Lightning (FSL) Scrum Master is responsible forfacilitating and supporting Agile practices within Salesforce projects, specifically focusing on FSL implementations. Here are some key responsibilities and qualifications for this role:

Responsibilities

Facilitate Scrum events, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives, ensuring efficient and effective collaboration among team members.

Collaborate with product owners, business stakeholders, and technical teams to define project goals, requirements, and priorities, while keeping a strong focus on delivering value to our customers and the institution.

Identify and address any impediments or roadblocks that hinder the team's progress, working closely with stakeholders to remove barriers and ensure a smooth development process.

Foster a culture of continuous improvement by facilitating retrospectives, capturing feedback, and implementing actionable changes to enhance team performance and product quality.

Utilize your strong communication skills to ensure clear and transparent communication within the team and with stakeholders at all levels of the organization.

Monitor and report on project progress, identifying potential risks early and proactively implementing mitigation strategies.

Qualifications we seek in you

Minimum Qualifications/ Skills

Graduation from any stream, must have sound knowledge of Agile.

Salesforce Knowledge: Deep understanding of Salesforce platforms, including FSL, Service Cloud, and Sales Cloud

Candidate must be hands on in leading daily scrum calls, review calls, sprint planning etc.

Scrum Certification is a Must (CSM, PSM)

Must be familiar with IT operations and have a good knowledge of Technology Services as a whole.

Preferred Qualifications/ Skills

Working experience as Scrum Master.

Expertise in Jira like tools. Azure Board is a MUST

Knowledge of Salesforce and OMS is the plus

Microsoft applications: Excel, Outlook, Project, Access, Teams and Word.

Excellent working knowledge of various project management tools and life cycle methodologies. Act as a knowledge leader and Agile advocate, guiding and coaching our development teams, product owners, and stakeholders in Agile methodologies, particularly Scrum.

 our development teams, product owners, and stakeholders in Agile methodologies, particularly Scrum.

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