Associate Process Manager
2 days ago
This role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 3 years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate -Shift-Rotational shifts & week offs -Immediate joiner preferred -interested candidate can share their resume at-
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Senior Process Associate
4 days ago
Sahibzada Ajit Singh Nagar, India Knack RCM Full timeAbout the Role:The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow.Location:...
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Senior Process Associate
4 days ago
Sahibzada Ajit Singh Nagar, India Knack RCM Full timeAbout the Role:The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR...
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Senior Process Associate
4 days ago
Sahibzada Ajit Singh Nagar, India Knack RCM Full timeAbout the Role:The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR...
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Associate Process Manager
2 days ago
Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full timeThis role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable...
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Associate Process Manager
2 days ago
Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full timeThis role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable...
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Associate Process Manager
19 hours ago
Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full timeThis role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable...
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Process Associate
1 week ago
Sahibzada Ajit Singh Nagar, India Knack Global Full timeWe are hiring **FRESHER's **for **US Medical Billing Process**. - Ability to multi-task, set priorities and manage time effectively. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹20,000.00 - ₹22,800.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Monday to Friday - Night shift - US shift Ability to...
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Insurance Process Associate
6 days ago
Nagar, Sahibzada Ajit Singh Nagar, India Cogneesol Full timeJob Description Role Overview We're currently hiring Insurance Process Associates to join our team. The ideal candidate will need knowledge of company insurance products, support underwriting and distribution activities along with strong time management and problem solving skills. Key Responsibilities - Provide research and clerical support to determine...
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Process Associate
2 weeks ago
Sahibzada Ajit Singh Nagar, India Opportunity One Step Solution Pvt. Ltd. Full timeNo Sales/Technical Skills needed Excellent English Communication is MUST Easy Lead Generation Process Saturday/Sunday - Fixed Off Fixed shift timings (7 PM - 5 AM / US Shift) Salary band : 17-20K Plus Lucrative Incentives **Salary**: ₹10,000.00 - ₹20,000.22 per month Schedule: - Night shift
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International Voice Process
2 weeks ago
Sahibzada Ajit Singh Nagar, India Opportunity One Step Solution Pvt. Ltd. Full timeProcess Associate No Sales/Technical Skills needed Excellent English Communication is MUST Easy Lead Generation Process Saturday/Sunday - Fixed Off Fixed shift timings (7 PM - 5 AM / US Shift) Salary band : 17-20K Plus Lucrative Incentives - Freshers with good English communication skills may also apply - Vacant Positions - 10 **Salary**: ₹10,000.00 -...
