Associate Process Manager
2 weeks ago
As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre.Key Responsibilities:Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets.Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance.Monitor team performance and productivity metrics, identifying areas for improvement and implementing strategies to address them.Handle escalated customer issues and complaints, ensuring timely resolution and customer satisfaction.Foster a positive and collaborative team environment, promoting open communication and teamwork among team members.Develop and implement procedures, policies, and guidelines to streamline operations and improve efficiency within the call centre.Analyze call centre data and trends to identify opportunities for process improvements and optimization.Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth.Collaborate with other departments, including training, quality assurance, and IT, to ensure alignment and consistency in service delivery.Stay up-to-date with industry trends and best practices in call centre management and customer service.Qualifications:Bachelor's degree in any field.Proven experience in a call centre environment, with at least 2 years of experience in a leadership or supervisory role.Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.Excellent communication skills, both written and verbal.Demonstrated ability to effectively manage multiple priorities in a fast-paced environment.Sound judgment and decision-making abilities, with a focus on delivering exceptional customer service.Proficiency in call centre software and CRM systems.Flexibility to work in shifts and adapt to changing business needs.Benefits:Competitive salary and benefits packageOpportunities for professional development and career growthA supportive and collaborative work environmentHealth and wellness programs-Shift -Rational shift & week offs-International outbound experience preferred -Interested candidate can share their profile at -rupali.devlekar.C@eclerx.com
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Associate Process Manager
1 day ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Job Title: FCC Operational Excellence Delivery Support Designation: Associate Process Manager Location: Gurgaon Work Mode: Hybrid ( Minimum 60% in Office ) Shift: 10 am 7 pm , 11 am 8 pm , 12 pm 9 pm & 1 pm 10 pm Job Overview: The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to...
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Associate Process Manager
12 hours ago
Chandigarh, Chandigarh, India 0bb2bb6f-728b-4091-a2dd-5860c28b448e Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob DescriptionCustomer Operations - Associate Process ManagerIndia- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7Specialisation – International BPO, Voice ProcesseClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on...
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Associate Process Manager
2 weeks ago
Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a results-oriented and strategic team leader of Business Analytics to lead our Reporting Analytics team in harnessing data to drive business success. This role requires a blend of analytical expertise, leadership capabilities, and a deep understanding of business operations. The ideal candidate will empower teams to extract...
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International Process Associate
2 weeks ago
Chandigarh, Chandigarh, India S and S Enterprises Full timeInternational Process Associate Salary - 20k+3000 night shift allowance Cab facility (pick+drop) 5 days working Qualification - Graduate Call / Whatsapp on 9988498910 Pay: ₹18,400.00 - ₹20,100.00 per year Schedule: - Monday to Friday - Night shift - Rotational shift - US shift Supplemental Pay: - Shift allowance **Education**: - Bachelor's...
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Process Associate
2 days ago
Chandigarh, India Primefox Infotech Full time**WE ARE HIRING** **Skills Required**: - Excellent English communication skills - No Technical/Sales skills required - Strong Interpersonal skills - Adaptive and quick learner - Good, smooth, calm, enthusiastic communicator **Responsibilities**: - Generating high quality leads following the laid SOPs - Using rebuttal techniques to handle customer’s...
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Associate Process Manager
4 hours ago
Chandigarh, Chandigarh, India 0bb2bb6f-728b-4091-a2dd-5860c28b448e Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob DescriptionDesign, develop and configure software modules, interfaces and components Programming ASP. Net MVC using C#, Web API, Entity Framework, HTML 5, Java Script, JQuery, CSS, BootstrapExperience in .Net CoreDatabase: MS SQL ServerApply knowledge of technologies, applications, methodologies, processes and tools to support the systemAt least 5-7...
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Associate Process Manager
2 weeks ago
Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full timeAs a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...
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Associate Process Manager
2 weeks ago
chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full timeAs a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...
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Associate Process Manager
2 weeks ago
Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full timeAs a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...
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Associate process manager
5 days ago
Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full timeAs a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...
