Director of Customer Success

3 weeks ago

Bengaluru, Karnataka, India PriceEasy AI Full time

PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.

We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients' ongoing success with the PriceEasy platform. You will be leading a large team.

Key Responsibilities:

Customer Onboarding & Implementation

  • Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients.
  • Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments.
  • Understand client-specific goals and configure the platform accordingly.

Software Training & Enablement

  • Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives.
  • Create and maintain user guides, training videos, and help center documentation.
  • Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform.

Customer Success & Relationship Management

  • Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement.
  • Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value.
  • Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI.

Technical Support & Troubleshooting

  • Provide first-line support on product-related questions, configurations, and usability.
  • Escalate technical issues to product or engineering teams with proper documentation.
  • Ensure timely resolution and follow-up for customer-reported issues.

Qualifications:

  • YOU MUST have prior team leadership experience
  • You must have completed your Bachelors or Masters from a Tier 1 University
  • 5+ years experience in customer success, implementation, or training roles in a SaaS or enterprise software environment.
  • Experience working with companies that sell Software Products to B2B
  • Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software.
  • Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms.
  • Comfortable conducting live demos and training for both small and large groups.
  • Self-starter with outstanding project management, organizational, and interpersonal skills.

Compensation Structure: INR 20lakhs - 30lakhs

This is 100% work from Office Position in MG Road Bangalore. If this does not work for you, PLEASE DO NOT APPLY

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