Service Desk Engineer
2 weeks ago
• Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
• Willing to work in night shifts over prolonged period
• Excellent written & spoken communication skills
• Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
• Effectively manage length of calls, handle time, and after call work
• Walk the customer through the problem-solving process
• Determining the best solution based on the issue and details provided by customers
• Provide accurate information on IT products or services
• Good troubleshooting skills involving:
O Assisting users with password resets and account unlock for reported incidents and requests.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• System boot issues and Microsoft Office related issues
O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN
o Providing support on technologies such as MFA, SCCM
o Providing smartphone assistance for in home connectivity
o Providing Apple, Android device support over the phone
o Using specific tools to diagnose issues, make recommendations for resolution
o Placing corporate phone orders through authorized vendor portals
o Supporting hardware collection of terminated employees
o Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
o Providing support to MacOs devices.
O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
O Printer configuration and troubleshooting
o Creating and updating the Knowledge base articles for the infrastructure support.
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Opening for IT Service Desk Engineer
3 weeks ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
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Service Desk Professional
14 hours ago
Chennai, Tamil Nadu, India Hexaware Technologies Full timeJob OverviewWe are seeking an experienced Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing top-notch technical support to our clients using a variety of tools and platforms, including JAMF, MDM, AD, and Jira Admin.Your primary focus will be on resolving technical issues efficiently and effectively,...
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Service Desk Engineer
4 weeks ago
Chennai, Tamil Nadu, India Hexaware Technologies Full timeAbout the Company: Hexaware-At Hexaware, we're not just a global technology and business process services company; we're a community of 32,476 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 54 offices across 28 countries, we empower enterprises worldwide to embark on their...
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Service Desk Engineer
4 weeks ago
Chennai, Tamil Nadu, India Hexaware Technologies Full timeAbout the Company:Hexaware-At Hexaware, we're not just a global technology and business process services company; we're a community of 32,476 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 54 offices across 28 countries, we empower enterprises worldwide to embark on their...
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Service Desk Engineer
2 weeks ago
Chennai, Tamil Nadu, India Hexaware Technologies Full timeAbout the Company:Hexaware-At Hexaware, we're not just a global technology and business process services company; we're a community of 32,476 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 54 offices across 28 countries, we empower enterprises worldwide to embark on their...
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IT Service Desk Engineer
2 weeks ago
Chennai, Tamil Nadu, India EvonSys Full timeJob DescriptionIT Service Desk Engineer (L2)Role Overview:The IT Service Desk Engineer (L2) is responsible for providing technical support, incident management, security compliance, and mentorship within a structured global IT support team. This role requires the ability to work under pressure, think out of the box, and demonstrate punctuality and proper...
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IT Service Desk Engineer
1 week ago
Chennai, Tamil Nadu, India EvonSys Full timeIT Service Desk Engineer (L2) Role Overview:The IT Service Desk Engineer (L2) is responsible for providing technical support, incident management, security compliance, and mentorship within a structured global IT support team. This role requires the ability to work under pressure, think out of the box, and demonstrate punctuality and proper follow-up on...
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Opening for IT Service Desk
3 weeks ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
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IT Service Desk Representative
7 days ago
Chennai, Tamil Nadu, India TransPerfect Full timeJob DescriptionThe Service Desk Analyst II is responsible for delivering exceptional customer service and support through the online Service Desk ticketing system. This involves interacting with customers to provide and process information in response to inquiries, concerns, and requests about offered IT products and services.ResponsibilitiesProvide...
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Service Desk Lead
3 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeMizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...
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Service Desk Coordinator
3 days ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeJob Summary:We are seeking a skilled Service Desk Specialist to join our team at Tata Consultancy Services. As a Service Desk Specialist, you will be responsible for providing excellent customer service and technical support to our clients.About the Role:The successful candidate will be responsible for resolving customer queries, providing technical support,...
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Service Desk Lead
3 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeMizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...
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Service Desk Lead
2 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeMizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...
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Service Desk Lead
3 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeMizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...
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Service Desk Expert
3 weeks ago
Chennai, Tamil Nadu, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
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Opening for Service Desk Management
3 weeks ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations Chennai Required skills Service...
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Service Desk Specialist
3 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeService Desk Analyst (L1.5) Job Description Expert knowledge of Service Desk functions in line with ITIL standards, including Incident, Problem and Request Management Good/expert knowledge of typical user support workflows and an understanding of the capacity and management of the same Provide hardware / software / network problem diagnosis / resolution via...
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it service desk
3 weeks ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title IT SERVICE DESK Job Level Executive - Managerial Job Description No. of Openings 5 Job Domain IT Experience - Minimum - Maximum Years Degree MCA/PGCA Specialisation Skills IT Expected Date Of Joining 2023-11-21 Joining Time 10 Days Work Locations Chennai Required skills IT
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Service Desk Lead
4 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeMizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...
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Service Desk Agent
2 days ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeJob Role: Service Desk AgentJob Location: Chennai.Exp Range: 2 Years to 5 Years.Required Technical Skill Set :- Experience take calls, chat support- Excellent communication skills- Experience in handling desk IT support- Familiarity with software and tools for monitoring and evaluating interactions.- Automation and transformation experience- Knowledge in...