CRM Functional Consultant

3 weeks ago

Chennai, Tamil Nadu, India Hinduja Tech Full time

Company Overview

Hinduja Tech, part of the Hinduja Group, is a dynamic provider of product and digital engineering solutions with a strong foothold in the disruptive mobility sector, including electric and autonomous spaces. With a rich heritage in automotive product development, we offer a comprehensive range of services from concept to SOP for both ICE and electric vehicles. Our digital services include SAP/ERP solutions, full-stack IT development, and enterprise mobility services, enabling us to co-innovate with a diverse range of global clients.

Job Overview

We are seeking a mid-level CRM Functional Consultant to be based in Chennai. This full-time role requires expertise in SAP CRM Functional, SAP 7.0, and C4C. The consultant will be instrumental in implementing and managing CRM solutions, driving business process improvements, and ensuring customer satisfaction through effective CRM strategies. The role demands a robust understanding of automotive industry dynamics and dynamic client engagement skills.

Qualifications and Skills

  • Proficiency in SAP CRM Functional with extensive experience in its application for business processes.
  • Expertise in SAP 7.0 and its integration in CRM solutions (Mandatory skill).
  • In-depth understanding of C4C and its effective usage in real-world scenarios (Mandatory skill).
  • Proficiency in SAP CRM Web UI with capabilities to customize and enhance user experiences.
  • Strong analytical skills to assess business requirements and translate them into effective CRM solutions.
  • Experience in the automotive industry or related sectors with knowledge of industry-specific requirements.
  • Exceptional communication and stakeholder management skills for effective collaboration.
  • Ability to work independently and as part of a team, handling multiple projects concurrently.

Roles and Responsibilities

  • Collaborate with clients to understand their business needs and provide tailored CRM solutions.
  • Configure and deploy SAP CRM Functional solutions to optimize business processes and improve efficiency.
  • Ensure seamless integration of SAP CRM with existing systems and facilitate data migration, if necessary.
  • Develop user documentation and provide training to ensure efficient use of CRM systems.
  • Monitor system performance and conduct regular audits to maintain optimal functionality.
  • Act as a liaison between business users and technical teams to ensure successful project execution.
  • Stay updated with industry trends and advancements to continuously enhance CRM offerings.
  • Participate in continuous improvement initiatives to drive process efficiency and customer satisfaction.

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