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System Manager II

1 month ago

Bengaluru, Karnataka, India Novo Nordisk AS Full time

Department: SAP Development & Integration CoE

Are you an experienced IT professional with a strong background in service management and operational vendor management? Are you ready to take on the responsibility of managing the services anchored in the integration platforms? If so, we have an exciting opportunity for you to join our team as a system manager for Managed File Transfer (MFT). Apply Now

The position
As a System Manager for Managed File Transfer (MFT) and DataStage at Novo Nordisk, you will be entrusted with the following key responsibilities:

Drive development of Managed File Transfer (MFT) interfaces, handle documentation, and monitor/troubleshoot as needed. Ensure Managed File Transfer (MFT) platform's upkeep, manage upgrades, and maintain compliance with NovoNordisk' s best practices. Liaise with stakeholders on platform needs and vendor services. Manage DataStage and Managed File Transfer (MFT) operations and maintenance services, contract management, including vendor relations and compliance upkeep. Ensure vendor teams for both the systems comply with requirements, conducting yearly assessments and obtaining approval from NovoNordisk Quality Analyst and System Owner. Coordinate with the system owner to discuss Service Level Agreement (SLA), DataStage's and Managed File Transfer (MFT's) annual budget, costs, future support model, and platform end-of-life planning.

Qualification

Master's or Bachelor's degree in computer science, IT, or a relevant field. 7+ years of experience within IT, 3+ years of experience with service management, service delivery and/or operational vendor management or within operation and maintenance of IT systems. Good to have knowledge in managing GXP platforms. Knowledge of data integration technologies such as DataStage & MFT preferred. Strong knowledge of vendor management and compliance requirements. Experience of Pharmaceutical industry experience (working with GxP system). Excellent communication and stakeholder management skills.

About the Department

The Digital, Data & IT (DD&IT) department at Novo Nordisk is a team of over 1000 highly skilled IT professionals located in Global Business Services (GBS) Bangalore. DD&IT GBS India is responsible for managing IT systems, projects, infrastructure, compliance, security, processes, and vendors. As part of DD&IT GBS, the SAP Development & Integration CoE department manages the development, support, and maintenance of SAP platforms, Mulesoft, Kafka, and other technologies for all regions in Novo Nordisk.