Chief Concierge

Job Description

Supervises and directs Concierge, Bell Desk activities, and Bell Staff as well as Doormen, Valet Parking, and airport transportation requirements Provides information about all hotel services, local places of interest, restaurants, doctors, sightseeing tours, and any other information likely to be of interest to guests Recommends first and foremost the hotel's own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.) Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean  Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean, and punctual at all times and that they perform the task assigned to them promptly and efficiently Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager  Maintains a comprehensive, current, and guest-focused set of departmental standards and procedures and implements them through thorough on-the-job training Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs Conducts probation and formal performance appraisal discussions; coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

Other duties as assigned

Qualifications

Fluency in Arabic and English is a must Minimum 5 years experience as Chief / Head Concierge Ability to multitask and work under pressure.

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