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Analytics Team Head – Proship D2C Freight Aggregation Business
4 weeks ago
Role Overview:
The Analytics Team Head will be responsible for leading the Proship D2C Freight Aggregation Business analytics function, overseeing a team of analysts operating in different sub-verticals such as merchant invoicing, dispute resolution, and sales pricing support. This role requires a data-driven approach, problem-solving mindset, and strong process optimization skills, along with the ability to collaborate with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
1. Merchant Invoicing & P&L Analytics
- Oversee merchant invoicing processes to ensure accurate billing and P&L validation for all Proship merchants.
- Work closely with the Proship Admin Team to resolve invoicing discrepancies.
- Develop and monitor automated reports on courier allocation adherence, P&L trends, and cost optimization.
2. Lead Tech-Ops Program Management Support
- Act as the SPOC for technology support for operations, revenue, Key Account Management (KAM), and finance teams.
- Gain an in-depth understanding of the Proship technology system to diagnose, escalate, and help resolve tech-related issues affecting business functions.
- Work closely with the Proship Tech Team to test and validate solutions before deployment.
- Identify root causes of operational challenges and collaborate with tech teams to develop scalable solutions.
- Handle key use cases such as:
- Pricing, zone, and TAT updates for merchants and couriers.
- Serviceability updates based on courier partner inputs.
- Status mismatches, recalculations, and manual order creation to resolve operational bottlenecks.
3. Merchant Invoicing & Dispute Management
- Ensure timely and accurate resolution of merchant disputes related to invoicing and weight discrepancies.
- Standardize and enhance dispute resolution processes for faster and more efficient closures.
- Develop tracking mechanisms for dispute closure, weight discrepancy management, and merchant claims tracking.
- Oversee manual order processing, weight upload, and exception handling.
4. Pricing Support to Sales Team
- Collaborate with the sales team to develop competitive merchant and courier pricing models for prospects while ensuring profitable conversion .
- Optimize courier invoicing and reconciliation processes with dispute resolution frameworks.
- Lead the courier claims and escalation tracking mechanisms to ensure fair financial reconciliation with logistics partners
5. Reporting, Insights & Execution Models for New Initiatives
- Take ownership of reporting and generation of actionable insights for new initiatives inside the business team to ensure success.
- Lead formulation of execution models and dashboards to track progress and measure closure as per defined expectations.
- Work closely with leadership to identify performance gaps, trends, and process improvements through data-driven strategies.
- Ensure real-time data accessibility and visibility for key decision-makers.
Key Performance Indicators (KPIs):
- Merchant Invoicing Accuracy: Reduce invoicing errors, disputes, and weight discrepancies.
- Tech-Ops Issue Resolution Efficiency: Reduce turnaround time (TAT) for identifying and resolving tech-related issues.
- Merchant & Courier Pricing Optimization: Ensure competitive, profitable pricing models aligned with business strategy.
- Dispute Resolution Effectiveness: Reduce merchant-side invoice disputes and improve closure rates.
- Tech Support Response Time: Improve response time for troubleshooting and issue resolution across departments.
Skills & Experience Required:
- 5+ years of experience in logistics, analytics, finance - operations, or supply chain management.
- Strong analytical skills with expertise in Excel, SQL, or business intelligence tools.
- Experience in logistics aggregation, courier invoicing, and merchant invoicing preferred.
- Ability to collaborate cross-functionally with tech, finance, and sales teams.
- Strong understanding of technology systems and ability to troubleshoot operational issues.
- Proficiency in data-driven decision-making, dashboarding, and performance tracking.
- Prior experience in leading an analytics team across different functional verticals is a plus
Why Join Prozo?
- Be a part of India’s leading D2C freight aggregation platform.
- Work at the intersection of technology, logistics, and analytics.
- Lead a high-impact team driving operational efficiency and financial success.
