ServiceNow Developer

6 days ago

Mysuru, India Mastech Digital Full time

Position: ServiceNow Developer

Location: Remote with quarterly visit to Chennai office

Duration: Full time

Notice period: Immediate joiner/ Serving notice with less than 30 days/ Notice is less than 20 days



"Looking for a subject matter expert in CSM including Customer Portal functionality — this is a mandatory skill. Experience with FSM and RSM is a plus"


  • Minimum of 5+ experience in ServiceNow development and architecture.
  • Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
  • Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.
  • Exceptional problem solving and communication skills.
  • Strong client facing and consulting skills.
  • Experience as a developer is must.
  • ServiceNow CSM implementation experience.
  • Understanding of CSM business domain and ability to translate it into practical ServiceNow solutions.
  • Excellent stakeholder/ customer facing skills
  • Experience working with remote teams




Responsibilities:

  • Takes responsibility for overall architecture, design, implementation and integrity of the ServiceNow platforms
  • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented.
  • Provide expert level support and technical mentoring to implementation team.
  • Recognize and develop opportunities to leverage ServiceNow as a platform.
  • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles.
  • Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations.
  • Scoping and delivering Proof of Concept / Proof of Value engagements with prospects.
  • Responding to Request for Information/Proposal documents.
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment.
  • Act as the ServiceNow subject matter expert at Executive briefings/marketing events.

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