Senior Application Support

4 weeks ago

Alappuzha, India TEKNIKOZ Full time

Greetings from Teknikoz


Experience : 8-12 Years


Job Summary

We are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.


Key Responsibilities

  • Application Support & Maintenance
  • Lead Level 2 and Level 3 support for .NET-based applications
  • Monitor system performance, troubleshoot issues, and ensure high availability
  • Manage incident, problem, and change management processes
  • Collaborate with development teams for bug fixes, enhancements, and deployments
  • Maintain the SLAs for the priority tickets and lead to the problem resolution
  • Functional Business Analysis
  • Gather, analyze, and document business requirements from stakeholders
  • Translate business needs into functional specifications and technical solutions
  • Document Knowledge articles and Business processes
  • Conduct gap analysis and propose process improvements
  • Support UAT and post-deployment validation
  • Database Management
  • Query, and optimize SQL Server databases to support application functionality
  • Perform data analysis, reporting, and troubleshooting using advanced SQL techniques
  • Ensure data integrity, security, and performance across environments
  • SAP Integration
  • Collaborate with SAP functional and technical teams to support integration between .NET applications and SAP modules
  • Ensure seamless data flow and business process alignment across platforms
  • Stakeholder Management
  • Serve as the primary liaison between business users, IT teams, and external vendors
  • Facilitate regular status meetings, issue resolution, and expectation alignment
  • Communicate complex technical concepts in clear, business-friendly language
  • Time zone Flexibility
  • Demonstrate flexibility to work in overlapping U.S. time zones to support customer needs
  • Coordinate effectively with cross-functional teams across geographies
  • Ensure timely communication and resolution of issues for U.S.-based stakeholders
  • Continuous Improvement
  • Identify opportunities to optimize support processes and reduce downtime
  • Contribute to knowledge base creation and maintenance
  • Mentor junior team members and promote best practices


Required Skills & Qualifications

  • 10+ years of experience in .NET application development and support
  • Strong functional experience as a Business Analyst in enterprise environments
  • Strong understanding the Application support protocols
  • Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies
  • Hands-on experience with SQL database design, optimization, and troubleshooting
  • Experience integrating .NET applications with SAP systems using standard protocols
  • Solid understanding of ITIL processes and application lifecycle management
  • Exceptional communication and interpersonal skills
  • Proven ability to manage stakeholder relationships across business and technical domains
  • Willingness and ability to work in overlapping U.S. time zones
  • Bachelor's degree in Computer Science, Information Systems, or related field

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