Retail Operations: Axis Phone Banking Officer

2 weeks ago

Chennai, India Axis Bank Full time

Dear Aspirants,Kindly attend the Walkin interview on 12th January 2026 till 14th January 2026 from 10.30 am till 2.00 pm.Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.About Axis Phone Banking:Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.Role - AXIS - Phone Banking Officer (customer Service Specialist)Process : Voice Process / Inbound Calls (WORK FROM OFFICE)Job Type: Full TimeIndustry : BankingLocation : ChennaiShift Timing : This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 8.00 am to 9:00 pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.Role & responsibilities:The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time* Delivering service with requisite courtesy and accuracy* Demonstrating complete onus to customers queries / problems* Adhering to product and process requirements with nil errors* Escalating customer issues to the right internal stakeholders* Ensuring process efficiency and effectiveness* Complying to service and sales guidelines* Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.Preferred candidate:Excellent English communication with good comprehension skills required.Graduate with 2 years experience minimumPost-graduate freshers from a recognized institution.(Freshers with Post Graduation can apply and should have passed in all semesters).Overall 2- 4 years of total experience.Candidate who can join immediately are preferred.

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants, Kindly attend the Walkin interview on 8th & 9th January 2026 from 10.30 am till 3.30 pm. Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096. About Axis Phone Banking: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to...

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants, Kindly attend the Walkin interview on 8th & 9th January 2026 from 10.30 am till 3.30 pm. Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai- . About Axis Phone Banking: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide...

  • Retail Operations: Axis Phone Banking Officer

    2 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants, Kindly attend the Walkin interview on 16th January 2026 from 10.00 am till 3.30 pm. Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096. About Axis Phone Banking: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide...

  • Retail Operations: Axis Phone Banking Officer

    2 weeks ago

    chennai, India Axis Bank Full time

    Dear Aspirants,Kindly attend the Walkin interview on 16th January 2026 from 10.00 am till 3.30 pm.Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.About Axis Phone Banking: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a...

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants, Kindly attend the Walkin interview on 12th January 2026 till 14th January 2026 from 10.30 am till 2.00 pm. Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096. About Axis Phone Banking: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound...

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants, Kindly attend the Walkin interview on 12th January 2026 till 14th January 2026 from 10.30 am till 2.00 pm. Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai- . About Axis Phone Banking: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact...

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants,Kindly attend the Walkin interview on 8th & 9th January 2026 from 10.30 am till 3.30 pm.Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.About Axis Phone Banking:Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to...

  • Retail Operations: Axis Phone Banking Officer

    2 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants,Kindly attend the Walkin interview on 16th January 2026 from 10.00 am till 3.30 pm.Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.About Axis Phone Banking:Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a...

  • Retail operations: axis phone banking officer

    1 week ago

    Chennai, India Axis Bank Full time

    Dear Aspirants,Kindly attend the Walkin interview on 16th January 2026 from 10.00 am till 3.30 pm.Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai- .About Axis Phone Banking:Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a...

  • Retail Operations: Axis Phone Banking Officer

    3 weeks ago

    Chennai, India Axis Bank Full time

    Dear Aspirants,Kindly attend the Walkin interview on 12th January 2026 till 14th January 2026 from 10.30 am till 2.00 pm.Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.About Axis Phone Banking:Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound...