Assistant Manager

Experience 4-6 years’ total experience in Loss Prevention, Inventory Control, Internal Audit or Store Operations,preferably in Retail / FMCG / Consumer Businesses. Hands-on exposure to stock audits, shrinkage analysis, RCA & ATR, insurance claims, store investigations,and store visit audits. Other Leadership experience in managing teams and reducing losses.Education Graduate / Post-Graduate in Commerce / Business Administration / Finance / Retail Management orequivalent. Nice to have: Certifications in Risk Management/Forensics; Advanced Data AnalysisJob PurposeTo own and drive shrinkage control and loss prevention across assigned stores/regions by: Leading stock audit processes and shrinkage analytics, Conducting RCA and ensuring timely ATR/CAPA closure, Overseeing insurance-related documentation and claims, Conducting store visits, investigations, and LP compliance checks.The role closely partners with Operations, Finance, Audit and HR to protect company assets and reduce losses.Key ResponsibilitiesA. Shrinkage Control & LP Governance Track and own shrinkage KPIs (e.g., % shrinkage) for stores/regions/warehouses. Analyze store-wise /region-wise /category-wise shrinkage trends and identify high-risk locations and patterns. Implement shrinkage control plans with Store Managers /Regional Managers Support development and periodic revision of Loss Prevention SOPs, checklists and control frameworks for storesand DCs. Conduct risk assessments for existing and new stores/warehouses and recommend preventive controls.B. Stock Audit & Report Management Plan and support cycle counts, surprise audits and periodic stock take at stores and warehouses. Ensure accurate and timely Stock Audit Report generation, including variance analysis and commentary. Reconcile stock differences and highlight abnormal losses, negative stocks, and process breakdowns. Maintain shrinkage and audit MIS/dashboards; provide inputs for management reviews and regional meetings. Use ERP/POS data (e.g., Ginesys or similar) and Advanced data analytics to generate and act upon exceptionreports and analytics.C. RCA & ATR Closure Conduct Root Cause Analysis (RCA) for high shrinkage, repeated audit observations and major incidents. Prepare Action Taken Reports (ATR) in consultation with store/operations teams. Follow up rigorously to ensure time-bound closure of key action items; escalate chronic non-compliances. Document learnings and contribute to preventive controls and process improvements.D. Insurance & Risk Coverage Support Coordinate insurance documentation and coverage for stores/warehouses (stocks, assets, burglary/fire etc.). File, track and follow up on insurance claims arising from shortages, theft, fire or other insurance events. Liaise with insurers/brokers and internal stakeholders for timely processing and settlement of claims. Capture claim trends and feed them back into shrinkage and risk mitigation strategies.E. Store Visits, Compliance & LP Tools Conduct regular store and warehouse visits to review compliance with LP SOPs and physical security standards. Review adequacy and usage of CCTV, EAS, access control, locking systems and other LP tools. Develop & Use exception-based reports to detect and prevent losses. Recommend corrective and preventive actions and track their implementation.F. Incident Management & Investigations Ensure timely recording and escalation of incidents related to theft, fraud, misconduct and major processviolations. Conduct / support investigations – evidence collection, CCTV review, interviews, documentation of findings. Work with Law Enforcement Authorities, HR, Legal and Operations on disciplinary actions or legal recourse,where required. Maintain an incident & investigation register; analyze patterns and propose systemic fixes.G. Training, Awareness & Stakeholder Management Conduct training and refreshers for Store & Warehouse teams on shrinkage control and LP SOPs. Run awareness campaigns on ethics, code of conduct and financial impact of shrinkage. Act as a business partner to Operations/Finance, providing insights and recommendations on LP issues. Where applicable, guide field LP executives/auditors on audit quality, investigation standards and reporting.Core Deliverables Store/region-wise Shrinkage reports with RCA and action plans. Stock Audit Reports, variance analyses and closure status. RCA & ATR trackers with on-time closure of critical issues. Insurance claim documentation and tracking files. Store visit reports with LP compliance scores and recommendations. Incident & investigation reports with clear findings and actions.KPIs / KRAs (Role-Linked) Shrinkage Performance: Shrinkage within or better than target for assigned stores/regions. Audit & Action Closure: ≥95% of critical audit points closed within agreed timelines. Visit Coverage & Compliance: 100% of planned store/DC visits completed; improved LP compliance scoresquarter-on-quarter. Incident & Investigation Quality: Incidents logged and closed with complete documentation; repeat incidentsminimized. Insurance Efficiency: Claims filed and closed within defined TAT; minimal rejections due to documentation gaps. Training & Awareness: Targeted store teams covered; improvement in shrinkage and LP audit findings posttraining.Interfaces Internal: Operations, Finance, Internal Controls, Legal, HR, Warehouse, IT Team. External: Insurance companies/brokers, security vendors, investigation agencies, local Law enforcementauthorities (where required).Skills & AttributesMust Have Strong understanding of shrinkage drivers, stock audit processes and retail store operations. Analytical skills with ability to work on large data sets and generate actionable insights. Proficiency in Data Analytics and comfort with ERP/POS systems. Investigative mindset with attention to detail and thorough documentation. Clear written and verbal communication; stakeholder management skills. High integrity, discretion and ownership; comfort handling sensitive information.Good to Have Prior experience in value/fashion retail chains. Exposure to CCTV and LP technology tools. Knowledge of basic forensic/fraud investigation techniques. Familiarity with internal controls / Investigation concepts.Behaviors Ownership for shrinkage outcomes, not just reports. Strong compliance and ethical orientation. Collaborative and reliable under deadlines; closes loops and follows through. Learner’s mindset; continuously looks for ways to improve controls and reduce losses.MobilityTravel up to 8–10 days/month (or as business requires) for store and warehouse visits, audits and investigations.