Analyst

3 weeks ago

Chennai, India HCLTech Full time

About the Company : HCL Technologies is a global organization committed to delivering innovative solutions and exceptional service. Our mission is to empower businesses through technology and foster a culture of collaboration and excellence.



About the Role : We're looking for OTC Collections Analysts with 2–3 years of experience to join our team in Chennai. This dynamic role involves managing customer portfolios and ensuring timely collections.


Send your resume to:


Shift: US Shift

Notice Period: Immediate Joiners

Location: Onsite – Chennai


Responsibilities :



  • Manage customer portfolios and ensure timely collections
  • Analyze aging reports and prioritize high-risk accounts
  • Resolve disputes by collaborating with billing, sales & customer service
  • Negotiate payment plans and monitor credit limits
  • Prepare weekly reports and dashboards
  • Handle escalations and lead root cause analysis
  • Drive reduction in DSO and bad debt
  • Mentor junior analysts and support system enhancements
  • Present insights to leadership and support audits


Qualifications :



  • 2–3 years of OTC Collections experience


Required Skills :



  • Strong analytical, negotiation, and stakeholder management skills


Preferred Skills :



  • Experience in managing escalations and external collection agencies
  • Ability to drive automation and process improvements


Pay range and compensation package : Competitive salary based on experience.



Equal Opportunity Statement : HCL Technologies is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.

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