Customer Insights

Job Title:

Customer Insights & Research Manager

Location:

Bangalore (Remote)

Department:

WEN Product

About Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.

Our team operates with a startup mindset—fast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.

Role Overview:

We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful.

Key Responsibilities:

Customer Research s Insights:

• Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedbacksessions for all products of Wadhwani foundation.
• Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.
• Compile research findings into clear, actionable insights for cross-functional teams.

Survey Design s Execution:

• Identify and develop effective survey instruments tailored to specific research goals.
• Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.
• Manage and analyse survey data to uncover meaningful trends and actionable insights.

Stakeholder Collaboration:

• Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.
• Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.

Data Management s Reporting:

• Maintain organized records of research data, ensuring accuracy and confidentiality.
• Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.

Continuous Improvement:

• Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness.
• Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate.

Qualifications:

• Bachelor's degree in business, Social Sciences, Psychology, Market Research, or a related field.
• 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.
• Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation tools
• Exceptional analytical skills, attention to detail, and ability to interpret complex datasets.
• Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.
• Passionate about user experience, social impact, and using research to drive positive outcomes.

Why Join Us?

• Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.
• Be part of a collaborative, inclusive culture focused on innovation and excellence.
• Opportunity for professional growth within a globally recognized foundation.
• Engage with diverse stakeholders across multiple countries and sectors.