Senior Product Manager, Flex DP Experience

3 weeks ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
The Worldwide Flex DP Experience team is looking for a dynamic and experienced Sr. Product Manager to join us and help improve the DP experience. The successful Product Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, strong experience in developing product vision, process improvement, stakeholder relationship building skills, and stellar project management capabilities. To be successful, you must also have good communication skills, both written and verbal, as you will own communicating program progress very crisply in various business reviews.

This Sr. Product Manager will lead the scope and help us answer questions, like: how do you improve the experience of hundreds of thousands of DPs through product, and program interventions? What innovations in process and product will expedite solution of key app issues impacting thousands of DPs and help them provide a seamless delivery experience? How can we substantiate those pain-points through in-depth deep dives and secure leadership alignment across tech and business? If these types of questions sound interesting, we want to hear from you.

This role require formulating plans and roadmaps for improving app/tech experience of DPs focussed on expediting bug identification and resolution and close-looping, driven through in-depth analysis and due diligence considering legal, product, program, public relation, and communication point of view. This role would also be required to build teams in India, including but not limited to setting up governance structure, define SOPs, building enabling tech capabilities and engage in hiring for setting up end to end tech triaging operations.
Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions.

Key job responsibilities
* Define worldwide Amazon Flex DP experience roadmap and execution plan for ensuring we are able to drive improvements in expediting app bug identification and resolution that directly impacts DP experience

* Leveraging various deep dives, prioritise actions to improve app experience for DPs by building strategies for fast identification and resolution of tech bugs. You will be responsible for structuring the findings into a business case that supports the project plan, justify investment needs and defines the next steps.
* Lead and deliver innovative product/operational initiatives to drive step changes in improving our ability to analyze tech issues faster and in a more comprehensive manner, including but not limited to driving reporting channel improvements, blast radius identification, building bug validation and reproduction capabilities and close-looping with DPs.
* Directly influence and collaborate with WW product and technology teams
* Influence setting up triage and analysis teams, leveraging sources like public social media, iOS app store reviews, in-app feedback, SDS contacts etc for building cases with comprehensive analysis for nimble bug identification and resolution
* Own the operational performance and all metrics/KPIs for tech triage and app experience initiatives
* You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.
* You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program

About the team
As a part of Amazon Flex, Voice of Driver – Listening channel team, we are in a mission to relentlessly identify the pain-points of the drivers (World-Wide) across their life cycle by being eyes and ears throughout different in-take channels. These pain-points are identified, analyzed and insights are shared with product and other partner teams to drive systemic improvement in order to improve overall DP experience. In addition to that the team is also responsible for identification of egregious contacts in various listening channels , especially in unconventional channels like social media, and establish scalable mechanism to address and resolve such escalations.

BASIC QUALIFICATIONS

- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Master's degree or equivalent
- 7+ years of product or program management, product marketing, business development or technology experience

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights
- Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

  • Senior Product Manager, Flex DP Experience

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The Worldwide Flex DP Experience team is looking for a dynamic and experienced Sr. Product Manager to join us and help improve the DP experience. The successful Product Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly...

  • Sr Program Manager

    4 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    This position will be focussed on three major workstreams 1. Work with Country Flex teams, Tech, ER, Legal, SDS and other last-mile stakeholders to build and launch DP feedback close-looping mechanisms WW. 2. Be responsible for driving long term programmatic solutions with last-mile teams based on DP pain-points identified through the various VOD listening...

  • MYP & DP Teacher

    4 weeks ago

    Hyderabad, Telangana, India Synergy Plus Business Consulting Group Full time

    We are a Gurgaon based leading Recruitment Partner for various reputed Universities and other educational Institutions besides MNCs and Indian Corporates for various Sectors on a PAN India basis for over a decade, but currently we are looking for the suitable profiles for the below-given positions for reputed School. Please apply in confidence.Job Title: ...

  • Program Manager II, Flex SLS

    4 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job summaryAt Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our...

  • Transportation Operations Specialist Japanese

    7 days ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time

    About the TeamThe Advocacy Operations (AO) team steers identification and handling of large-scale events impacting Flex Delivery Partner (DPs) and provides high quality operational support for various stakeholders within and outside Amazon Flex to conduct manual workload while waiting for automation to be created. By providing this support we enable our...

  • Senior Process Specialist, Last Mile

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    We are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Sr. Process Specialist to join us and help improve DP...

  • Investigation Specialist, Tech Triage Ops, Voice Of Driver – Listening Channels

    4 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    We are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP...

  • Physics Teacher IB DP- Bowrampet,Hyd

    2 weeks ago

    Hyderabad, Telangana, India Silver Oaks International Schools Full time

    Job DescriptionAs a Senior School Physics Teacher at Silver Oaks International School, Bowrampet Campus, for IB DP, you will have the opportunity to cultivate a deep understanding and appreciation for biology among our students. Through engaging instruction, hands-on laboratory experiences, and real-world applications, you will empower students to become...

  • Senior Process Specialist, Last Mile

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    We are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Sr. Process Specialist to join us and help improve DP...

  • AO Japanese Language Specialist, Advocacy Operations

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    A Transportation Specialist Japanese at AO facilitates flow of information between different stakeholders and resolves any potential issues with Japanese Flex Teams that impact DP experience and business continuity.Key job responsibilities•Fluency in Japanese Language (both written and verbal), Communication with internal teams (Flex Program, Station OPS...

  • AO Japanese Language Specialist, Advocacy Operations

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    A Transportation Specialist Japanese at AO facilitates flow of information between different stakeholders and resolves any potential issues with Japanese Flex Teams that impact DP experience and business continuity.Key job responsibilities• Fluency in Japanese Language (both written and verbal), Communication with internal teams (Flex Program, Station OPS...

  • VOD-LC Specialist, Voice Of Driver – Listening Channels, Voice Of Driver – Listening Channels

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    The Voice of Driver – Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the...

  • AO Japanese Language Specialist, Advocacy Operations

    2 weeks ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionA Transportation Specialist Japanese at AO facilitates flow of information between different stakeholders and resolves any potential issues with Japanese...

  • Mathematics IB DP, Bowrampet, Hyderabad

    2 weeks ago

    Hyderabad, Telangana, India Silver Oaks International Schools Full time

    Job DescriptionPosition:** Full-TimePosition OverviewWe are seeking an experienced and dedicated Mathematics Teacher for the International Baccalaureate Diploma Programme (IB DP). The ideal candidate will be passionate about mathematics, skilled in engaging students and committed to fostering an inclusive learning environment.Key ResponsibilitiesDeliver...

  • VOD-LC Specialist, Voice Of Driver – Listening Channels, Voice Of Driver – Listening Channels

    4 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The Voice of Driver – Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the...

  • VOD-LC Specialist, Voice Of Driver

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The Voice of Driver - Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the...

  • Business Analyst I, Last Mile Analytics and Quality

    4 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and...

  • VOD-LC Specialist, Voice Of Driver – Listening Channels, Voice Of Driver – Listening Channels

    4 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The Voice of Driver - Listening Channels Team works closely understanding the DP sentiment around...

  • Japanese Language and Cultural Ambassador

    7 days ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time

    About the RoleWe are seeking a skilled Transportation Operations Specialist Japanese to join our team at AO. This role is responsible for facilitating the flow of information between different stakeholders and resolving any potential issues with Japanese Flex Teams that impact DP experience and business continuity.Key ResponsibilitiesLanguage Fluency:...

  • Senior Analyst

    4 weeks ago

    Hyderabad, Telangana, India Tiger Analytics Full time

    Job Description .css-ylb{color:var(--chakra-colors-black-);}.css-l0deym h1{margin:0;padding:0;font-size:26px;}.css-l0deym h2{margin:0;padding:0;font-size:20px;}.css-l0deym h3{margin:0;padding:0;font-size:15px;}.css-l0deym h4{margin:0;padding:0;font-size:13px;}.css-l0deym ul{list-style-type:disc;margin:0.5rem;margin-bottom:1.5rem;}.css-l0deym ul...