Manager Renewal and Growth

4 weeks ago


Delhi, Delhi, India Deltek Full time

Day to day responsibilities for the Manager, Renewal & Growth may include, but are not limited to:Maintains up-to-date knowledge of Deltek's competitive positioning in the marketplace, and leverages their knowledge and experience to guide the strategy of the teamDirectly supervises, coaches and mentors a team of R&G specialists. Provides development focused on each member's skills and performance while guiding the team to achieve team business goalsFosters a trusting, positive, and collaborative environment around creating, innovating, and achieving together. Collaborates and influences tool/process improvements and best practicesForecasts, builds, and manages the team's pipeline on a rolling 180-day basis, maintaining accurate documentation and statuses in Salesforce, Gainsight, etc.Drives and closes renewal opportunities within the team's assigned territory. This includes creating proposals and contracts, renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewalsInfluences, develops, and helps execute individual and team account plans that align with revenue growth targets, including renewal/multi-year renewal strategies and expansion roadmapsIdentifies and pursues expansion opportunities by aligning product solutions and add-ons with customers' evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricingRetains and increases revenue in existing customer accounts by positioning desirable terms and competitive uplift targets, and proactively providing product renewal date, pricing details, and inquiry resolution to the customerTracks and analyzes financial renewal forecasts metrics, tracking progress against targets and timelines, monitoring dashboards and account health indicators, and proactively addresses risks to retention or satisfaction, providing updates to management and Customer Success ManagersCollaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn riskProvides feedback to Renewal & Growth leadership to optimize the renewal experienceAnalyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system



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