Information Technology Network Engineer
3 weeks ago
Position Overview
We are seeking a skilled and motivated Junior IT Executive to support the smooth operation of computer systems, troubleshoot hardware and software issues, and deliver exceptional user experience.
Key Responsibilities
- Hardware Engineering
- Diagnose, troubleshoot, and repair hardware issues in desktops, laptops, and peripherals.
- Assemble, upgrade, and maintain computer systems for optimal performance.
- Conduct preventative maintenance and testing on IT hardware.
- Replace and configure components such as hard drives, RAM, motherboards, and GPUs.
- Collaborate with vendors for hardware procurement and warranty services.
- Software Support
- Install, configure, and update operating systems and software applications.
- Troubleshoot and resolve software-related issues, including OS errors, application crashes, and malware removal.
- Manage user accounts, system configurations, and software licensing.
- Provide remote and on-site support to end-users.
- IT Infrastructure and Networking
- Assist in setting up and maintaining local area networks (LANs) and wireless networks.
- Configure and troubleshoot Wi-Fi connectivity, networking equipment.
- Support data backup, recovery processes, and antivirus implementations.
- Customer Service
- Document issues, resolutions, and best practices for future reference.
- Respond promptly to support tickets and service requests.
Qualification
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Minimum 2 years experience in IT hardware and software support.
Technical Skills
- Strong knowledge of hardware components, diagnostics tools, and repair techniques.
- Familiarity with Windows and mac OS systems.
- Proficiency in commonly used software applications and IT tools.
- Basic understanding of networking principles (TCP/IP, DHCP, DNS).
- Certifications such as Comp TIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Soft Skills
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
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