Account Manager
2 weeks ago
Job Description
Function: Sales and Business - Sales / Business Development
Key Account Management:
LambdaTest is seeking a skilled Sales Account Manager to build strong customer relationships, drive growth, and oversee client accounts in the North American market.
As a vital member of the sales team, you will manage customer portfolios, develop new opportunities, and ensure our solutions meet customer Act as the primary point of contact for customer account management.
- Build and maintain strong, lasting client relationships through trust and transparency.
- Identify opportunities to expand business with existing clients while seeking new sales opportunities.
- Negotiate contracts and close deals to maximize profitability.
- Ensure the timely delivery of solutions aligned with customer needs and goals.
- Communicate account updates, progress, and forecasts to internal and external stakeholders.
- Monitor and track key account metrics, such as quarterly results and annual targets.
- Collaborate with cross-functional teams to grow accounts and resolve customer challenges.
- Prepare comprehensive reports on account Prior experience in sales account management within the tech or SaaS industry is strongly preferred.
- 5+ years of experience in account management or sales, preferably in the tech or SaaS industry.
- Educational background: Master's/Bachelors' degree in Computer Science, IT, Marketing, or a related field.
- Proven ability to engage and influence stakeholders at all levels, including executive and C-suite.
- Hands-on experience with CRM tools like Salesforce, Zoho CRM, or HubSpot.
- Track record of meeting or exceeding sales quotas through client-focused solutions.
- Exceptional communication, negotiation, and presentation skills.
- Ability to manage multiple projects simultaneously with strong attention to detail.
- Proficient in MS Office, particularly Excel, for tracking and reporting
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