Customer Success Manager
5 hours ago
Hospitality → Premium Client Management Career Shift | Founder-Led Firm | Work From Home Location: Remote (India) Experience: 3–10 years in luxury hospitality Type: Full-time About This Role (PLEASE READ BEFORE APPLYING) This role is specifically designed for professionals from luxury hotels / premium hospitality who want to transition into a stable, work-from-home, long-term client relationship career. If you’ve worked in Taj, Oberoi, ITC, Marriott, Hyatt, Leela, Ananda, Vana, Soho House , or similar high-touch environments — this will feel like a natural next step. If you come from BPO, back-office ops, generic coordination, or low-touch customer service , please do not apply . This role requires instincts that only premium hospitality develops. About Beacon House Beacon House is India’s only founder-led, Former Admissions Officer (FAO)-powered boutique global admissions firm. We work with a select cohort of families each year, offering deeply personalized, high-touch guidance for students applying to the world’s top universities. This is not an edtech ops role — this is premium client experience at the highest standard . Why Hospitality Professionals Excel Here If you have spent years: handling VIP guests anticipating needs before they are expressed crafting warm, thoughtful communication managing escalations with grace coordinating across teams operating with polish, patience, and presence …then you already have 80% of what this role needs. We’ll teach you the education domain — the instincts must come from you .What You’ll Get (Your Lifestyle Changes) 100% Work From Home Predictable hours (no night shifts, no split shifts) No standing 8–10 hours No rosters, no festival duty Work with a specific set of families long-term (not transient guests) High-respect, thoughtful, mission-driven families A calm, founder-led culture that values warmth + excellence Your Responsibilities 1. Own the Relationship with Families Be the primary point of contact for parents & students Build trust, warmth, and long-term rapport Ensure every family feels supported, remembered, and cared for 2. Deliver a Premium, Proactive Experience Send structured WhatsApp updates Anticipate concerns before they arise Pre-emptively communicate next steps Handle escalations with emotional intelligence 3. Manage the Student Journey Track deadlines Coordinate with Graduate Coaches and Former Admissions Officers Prepare weekly updates & action plans 4. Maintain Zero-Friction Operations Scheduling Meeting notes Internal tracking (Google Sheets / Notion) Keeping parents, students, GC, and FAO aligned Who Should Apply You have: 3–10 years in luxury hospitality (Front Office, Guest Relations, Duty Manager, FOM, CRM, Wellness Hospitality, Concierge) Exceptional spoken & written English A warm, calm, polished service style Ability to manage multiple VIP clients without chaos High emotional intelligence A proactive, anticipatory mindset Desire to shift from hotel shifts → stable WFH career Bonus if you’ve worked in: Taj | Oberoi | ITC | Marriott | Hyatt | Ananda | Vana | Leela | Four Seasons | Roseate | Trident | Soho House.
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