MIS & Software Support Executive

4 weeks ago

Cochin, Kerala, India Sreelakshmi Group of Companies Full time

Job Purpose:

The MIS & Software Support Executive responsible for supporting internal users in the use of business software applications, coordinating with external software vendors for implementation, issue resolution, and enhancements. The role also involves generating and controlling MIS reports, preparing and correcting SORs (Schedule of Requirements) and process procedures, and ensuring accuracy through interdepartmental coordination in line with ISO 9001:2015 Quality Standards.

Key Responsibilities:

A. Software Support & Coordination

  • Act as the internal point of contact for all software support needs.
  • Coordinate with third-party software vendors for system customization, development, implementation, and bug resolution.
  • Maintain a centralized incident log or ticketing system to track software issues, including discovery dates, descriptions, status, and actions taken.
  • Assist departments in effective usage of software tools and systems.
  • Provide onboarding training to new users and ongoing assistance to existing users.
  • Conduct user acceptance testing (UAT) for new features and system updates.

B. MIS Reporting & Data Management

  • Extract and compile operational, performance, and compliance data from internal software systems.
  • Prepare accurate and timely MIS reports for management and departmental use.
  • Assist in data interpretation and visualization to support informed decision-making.
  • Maintain consistency, integrity, and structure in reporting formats across departments.

C. SOR & Procedure Documentation

  • Prepare, review, and update SORs (Schedule of Requirements) and Standard Operating Procedures (SOPs) in consultation with various departments.
  • Ensure that procedures reflect actual work practices and are aligned with organizational standards.
  • Support departments in documenting and modifying workflows, policies, and processes.
  • Coordinate approvals and maintain version control for all procedural documents.
  • Facilitate internal and external audits, ensuring compliance with all ISO standards.
  • Monitor implementation of corrective and preventive actions from audit findings.
  • Conduct periodic reviews of process compliance, risks, and opportunities for improvement.
  • Maintain and update ISO documentation in coordination with department heads.

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