Team Lead

3 days ago

Mohali, Punjab, India TP Full time

Responsibilities:

  • Oversee rostering process to optimize resource allocation and minimize shrinkage.
  • Conduct KPI monitoring and CSAT analysis to identify areas for improvement.
  • Manage team performance, ensuring targets are met within SLA guidelines.
  • Ensure timely completion of tasks by setting deadlines and tracking progress against them.
  • Develop strategies to reduce attrition rates through effective team handling practices.

Qualifications:

  • Graduation is mandatory.
  • Minimum 3 years of experience in BPO/Call Centre on paper in which 1.5 years of experience as a Team leader with a focus on customer service.

Required Skills:

  • Strong understanding of KPIs such as AHT, SLA, Attrition, Shrinkage and CSAT.
  • Excellent leadership skills with ability to manage teams effectively.

Pay range and compensation package: UPTO 4.5 LPA CTC

Interested candidates reach me on this mail id : rozy.rozy1@teleperformancedibs.com

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