Manager – Digital Delivery

3 weeks ago

Ghaziabad, Uttar Pradesh, India Zigsaw Full time

Job Description

Job Description:

The Manager & ndash Digital Delivery will lead the development and enhancement of world-class health wellness and insurance platforms focusing on client and advisor journeys. The role requires collaboration with SMEs internal/external stakeholders and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences.

Key Responsibilities:

  • Oversee end-to-end conceptualization design development and delivery of digital products and platforms across multiple geographies.
  • Drive the entire delivery process including research benchmarking contracting budgeting business case approval legal/compliance/risk management partnerships stakeholder management user story creation platform/app development UAT data analytics documentation go-to-market strategy and project KPI achievement.
  • Ensure Agile methodologies are implemented throughout the project lifecycle.
  • Serve as a business advisor to technical teams during platform creation.
  • Collaborate with engineering teams on platform design and architecture.
  • Work cross-functionally with internal/external stakeholders legal compliance risk teams developers and designers to execute the product roadmap.
  • Prioritize product features based on business needs and constraints.
  • Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products.
  • Assess market potential and introduce innovations aligned with business needs.
  • Represent the organization in regional and global forums contributing to the innovation agenda.
  • Promote digital adoption internally and externally.
  • Oversee technology evaluations and selections.
  • Maintain error logs diagnose issues and set up monitoring protocols.
  • Track platform analytics monitor KPIs and report success metrics.
  • Anticipate and manage risks affecting project KPIs scope budget or timelines.

Education/Experience

Job Requirements:

  • Comfortable working with globally distributed teams.
  • Exp : 7 plus
  • Proven experience managing B2C mobile and web applications.
  • Strong knowledge of API structures mobile/web app development SQL cloud technologies (e.g. Azure or AWS) full-stack technologies (e.g. Java with Angular/React) and BI tools (e.g. Power BI or Tableau).
  • Proficient in creating wireframes prototypes data flow diagrams and workflows.
  • Agile mindset with a strong execution bias.
  • Skilled in JIRA Confluence or other product management tools.
  • Capable of drawing insights and communicating effectively with both technical and non technical teams.
  • Leadership skills to guide project teams and the business community.
  • Ability to innovate and modernize traditional back-office processes.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong analytical and conceptual abilities.
  • Ability to balance short-term needs with long-term strategic goals.
  • Trustworthy adaptable and capable of working in a dynamic open culture.
  • Exceptional interpersonal skills including teamwork facilitation and negotiation.

Soft Skills:

Innovative mindset

Strong problem-solving abilities

Strategic thinking

Leadership and team management

Excellent communication

Must haves - Agile BI TOOLS

5 DAYS WORKING

WFH

First- short internal technical round for 15 mins

Second - Client round

Third- Internal round with co-founder

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