Customer Support With Microsoft SQL

1 week ago


Pune, Maharashtra, India 2coms Full time

We are seeking a skilled Customer Care Support Specialist with experience in data-driven processes and technical support.

The ideal candidate will have expertise in Microsoft SQL , strong problem-solving skills, and the ability to work in a dynamic, customer-centric environment. Experience with Cisco Commerce is a plus.
Location: Pune
Must-Have: The candidate should have 4 years of relevant experience in Customer Support and Microsoft SQL & Data-driven process
Key Responsibilities:
Provide exceptional customer support through data analysis and troubleshooting.
Utilize Microsoft SQL for querying and resolving customer issues.
Manage and improve data-driven processes to enhance customer experience.
Support and manage tasks related to Cisco Commerce (preferred).
Work collaboratively with cross-functional teams to resolve technical issues.
Ensure timely resolution of customer queries in a rotational shift model.
Experience: 4 to 10 years in a customer care support role.
Location - Bangalore
Technical Skills:
Proficiency in Microsoft SQL .
Knowledge of data-driven processes and support methodologies.
Familiarity with Cisco Commerce (good to have).
Soft Skills:
Strong communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
Shift: Rotational shifts.
Mode: Hybrid (combination of remote and on-site work).


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