PAM Operations Engineer

2 weeks ago

Bengaluru, Karnataka, India myGwork Full time

This job is with WPP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:

To help support, operate, deploy, document, integrate and where applicable migrate services to the WPP's Beyond Trust PAM platform. With the aim of maximising security, organisational collaboration and lifecycle automation whilst delivering a first-class end user experience to employees, partners, suppliers, vendors and clients across the WPP global group.   

What you'll be doing:

  • Working with the PAM Product Lead to help run and operate WPP's Privileged Access Management (PAM) Products strategy, using it Beyond Trust Platform. 
  • Manage, support and operate WPP's PAM Platform 
  • First level support of WPP's PAM Platform issues, communicate with customer and provide support 
  • Efficiently handling assigned technical support incidents, requests, and changes 
  • Logging detailed and accurate information into WPP's Ticketing system 
  • Taking responsibility for your personal call queue, ensuring that all tickets are kept up-to-date and closed in a timely fashion. 
  • Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high. 
  • Help manage and maintain the Privileged Access Management account and delegation request process. How Engineers and applications owners request their access. 
  • Coach, collaborate and aid colleagues to design and build a resilient platform, following proven and robust practices. 
  • Standardisation of configuration across all deployments, aligned to best practice. 
  • work with  engineering communities to optimise the best ways for them to work with the PAM platform. 
  • work  with Privileged Access Management (PAM) Product vendor to bring in and rollout new feature sets that will improve both the security, user experience and functionality of the PAM Platform. 
  • work  with WPP's MSP to optimise the best ways of working with the PAM Platform. 
  • work  with other Product Manager counterparts in other areas to ideate and co-ordinate common process and standards. 
  • Define Standard Operating Procedures (SOPs) and workbooks to be used by WPP's MSP WPP's engineering and PAM support teams. 
  • Drive the maximum possible level of automation and instrumentation of the development lifecycle for PAM product and align to SRE standards. 
  • Support innovation and horizon scanning for strategic and emerging technologies. 

What you'll need:

  • Good knowledge of Beyond Trust PAM Platform. 
  • Good of other demanding PAM Platforms. 
  • Good level knowledge of Windows Server and Linux operating systems. 
  • Good level knowledge of Active Directory/Azure Active Directory/Entra ID services and their security best practices. 
  • Good level knowledge of knowledge of PowerShell scripting with proven experience implementing automation including experience utilizing APIs such as Microsoft Graph. 
  • Knowledge of OKTA. 
  • Knowledge of ServiceNow and or Jira 
  • Background of working in an Operations Support Team 
  • Strong documentation skills to maintain comprehensive records of configurations, policies and procedures. 
  • Experience of working in global, highly complex environments. 
  • Collaboration skills. 
  • Problem and Service Management. 
  • Working with Third Party suppliers and Vendors. 

Behaviours 

  • Great verbal & written communication & interpersonal skills. 
  • Good problem-solving, abstraction, critical-thinking skills & ability to work under emergency situations. 
  • High-energy, detail-oriented, proactive, and able to handle multiple high-priority demands while driving consistent results. 
  • Pragmatic approach, proactivity & autonomy.
  • Willing but not needed to travel globally and comfortable working within remote teams.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.#LI-DNI

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