Sr. ServiceNow Developer

4 weeks ago

Pune, India People Prime Worldwide Full time

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

Responsibilities:

  • Design and implement REST/SOAP integrations with logistics providers using IntegrationHub and MID Server
  • Configure scheduled data imports, Import Sets, and Transform Maps to ingest shipment details and warehouse transactions
  • Define and enforce CMDB reconciliation rules to align physical inventory with ServiceNow records
  • Develop error-handling and alerting mechanisms, including retry logic and exception notifications
  • Collaborate with external vendors to validate API contracts, authentication (OAuth2, API keys), and data-security requirements
  • Build runbooks and automated workflows for inbound receipts, outbound deployments, returns, and discrepancy resolution
  • Extend ServiceNow assets and CI classes to capture logistics attributes (tracking number, carrier, delivery status)
  • Implement data-cleansing routines and mapping scripts to normalize logistics data for analytics
  • Document integration patterns, update sets, runbooks, and knowledge-base articles for ongoing maintenance

Required Skills & Experience

  • 8+ years of ServiceNow integration development, including IntegrationHub spokes and Scripted REST
  • Proficiency in JavaScript (Glide API), Flow Designer, Business Rules, and Script Includes
  • Hands-on experience with CMDB data modeling, Transform Maps, and reconciliation processes
  • Strong understanding of logistics workflows: shipment tracking, inventory movement, warehouse allocations
  • Familiarity with web-service authentication methods (OAuth2, mutual TLS, API-key)
  • Experience with error-handling frameworks and monitoring integrations
  • Preferred Skills
  • ServiceNow Certified Integration Specialist or CMDB Implementation Specialist
  • Prior integration experience with Lenovo or other hardware-logistics APIs
  • Knowledge of AI-driven EDLM platforms and predictive asset-management tools
  • Exposure to notification channels (Microsoft Teams bots/cards or SMS via Twilio) for shipment alerts
  • Experience setting up CI/CD pipelines and update-set version control (Git)

Soft Skills:

  • Excellent problem-solving and analytical abilities to troubleshoot complex integration flows
  • Strong communication skills for liaising with vendors, architects, and business stakeholders
  • Detail-oriented mindset to ensure data accuracy and compliance with global logistics standards
  • Adaptability in agile environments, capable of iterative delivery and continuous improvement

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