Senior Engineering Manager, Financial Systems

4 weeks ago

Bengaluru, Karnataka, India Toast Full time

As an Senior Engineering Manager, for Finance and Billing Services, you will come with a strong understanding of the entire order to cash billing lifecycle and lead a team of Engineers and Solution Architects responsible for providing technical solutions that meet the evolving business needs of the organization. 

You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes, and educate employees on the effective use of the technologies and processes necessary for the business to operate.

In this roll you will:* (Responsibilities) 

  • Manage the daily activities of Toast India's Financial Systems Developers, Admins who are delivering new features and enhancements critical to Toast's business growth
    • Provide leadership(technical and otherwise), activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones.
    • Mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment
    • Manage the service delivery of Order to Cash (O2C) processes in scope. Strong in the End-to-end process – from order to the Invoice/cash collection.
    • Review deliverables for the team and contribute hands-on to complex projects.
    • Create improvement plans for our systems to enable scalability and flexibility.
    • Incorporate prior industry experience to shape the line of business vision
    • Resolve project-related and operational issues impacting business stakeholders
    • Build and maintain team technical roadmap utilizing planning tools 
    • Work with product ownership to manage and prioritize the team's product backlog, consistently review to ensure the most impactful investments are appropriately prioritized
  • Communicate clearly, knowledgeably, and transparently with cross functional stakeholders (including but not limited to Engineering, Design, Go To Market, Legal, Compliance, Customer Onboarding, and Support) to build trusted relationships.
    • Identify, select, and implement best practices to gather, document, streamline, and improve business processes for Business Systems stakeholders
    • Lead collaborative discovery and execution ceremonies for the team
    • Confidently leverage preeminent domain expertise in team decision-making
    • Facilitate release planning and capacity planning for the team's initiatives
    • Drive technical delivery across all technical functions in Zuora Billing, Revpro etc.

Do you have the right ingredients*? (Requirements)

  • 10+ years of experience developing and solutioning in a complex Order to Cash environment with at least 3 years of experience as a Technical Lead/Engineering Manager
  • Experience with configuration & implementation of Salesforce CPQ including Products configuration/Bundles , quoting process, pricing, discounting and workflows.
  • Strong understanding of Quote to cash process,ability to propose long term scalable solutions
  • Hands on Experience with CPQ and/Or Billing Solutions. At least 1-3 successful completions of CPQ and Billing full cycle Implementation. Experience with ERP Systems.
  • 4+ years of experience directly managing a development  technical team of 6 or more full-time employees.
  • Bachelor's degree in Computer Science or equivalent experience
  • Well-versed in Salesforce and related financial systems (Zuora Billing, RevPro, NetSuite etc.)
  • Implementation expertise and practical experience working on large-volume financial systems projects involving complex system design across disparate systems
  • Experience in collaborating with product owners representing Finance, Accounting, Sales, Customer Service, Product & Engineering. Balancing competing interests and needs across the organization to define a clear roadmap for Financial Systems deliverables
  • A track record of delivering projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation
  • Passionate about scaling teams and helping individuals grow their careers
  • Experience in developing and retaining a highly talented team including performance reviews and hiring.

Bonus Ingredients*:

  • Experience working with cloud-based applications (Salesforce, Workday) 
  • Experience working with consulting resources (onshore and/or offshore)
  • Experience working with Jira

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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