Capacity Planning Program Mgr, Selling Partner Support
3 days ago
Within Amazon, the Selling Partner Support (SPS) Organization's goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. Selling Partner Support strives to predict our Selling Partner's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. So to our Third Party Sellers, we ARE Amazon
We are looking for a talented Capacity (headcount) Planning Program Mgr to join the SPS Capacity Planning team. This role requires someone with strong analytical + planning skills and business acumen who will work with stakeholders and internal partners within SPS. Some examples of tasks include calculating workload using forecasted volume and contact center metrics (trending and budgeted); long term in-house headcount planning based on workload, network costs, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables them to manage internal network staffing, a demonstrated ability to think broadly and strategically about SPS initiatives and the ability to work with internal teams to build consensus on objectives.
The successful candidate will:
- Work in partnership with Operations, Change Management, Recruiting, Training, and Finance leadership, to drive the strategic direction of SPS in-house capacity planning (long-term).
- Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness
- Analyze drivers of significant forecast misses and work with forecasting team to continuously improve forecasting
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
- Review and analyze productivity metrics for headcount planning, track and review improvements to these metrics
Key job responsibilities
Work in partnership with Operations, Change Management, Recruiting, Training, and Finance leadership, to drive the strategic direction of SPS in-house capacity planning (long-term).
Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness
Analyze drivers of significant forecast misses and work with forecasting team to continuously improve forecasting
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Review and analyze productivity metrics for headcount planning, track and review improvements to these metrics
BASIC QUALIFICATIONS
- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
-
Bengaluru, Karnataka, India Amazon Full timeSince 1995, Amazon has focused on being "the world's most customer centric company." Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used,...
-
Bengaluru, Karnataka, India Amazon Full timeSince 1995, Amazon has focused on being "the world's most customer centric company." Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used,...
-
Capacity Planning Manager
6 days ago
Bengaluru, Karnataka, India Amazon Full timeJob OverviewSelling Partner Support (SPS) is a critical organization within Amazon, dedicated to enabling sellers, vendors, and brand owners to build their businesses on the Amazon platform. As a Capacity Planning Program Manager, you will play a key role in optimizing headcount capacity for the business by balancing customer experience/service levels,...
-
Program Manager, Capacity Planning
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONDescription Job title Program Manager Capacity Planning At Amazon we are working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people If you would like to help us build the place to find and buy anything online this is your chance to make history We are looking for a Program...
-
Capacity Planning PM
3 days ago
Bengaluru, Karnataka, India Amazon Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Review Team designs and...
-
Program Manager, Capacity Planning
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONWe are hiring Program Managers to run complex and cross functional supply chain projects This role is a part of the centralized supply chain planning function at Amazon India The role is very much like an internal consulting role where the incumbent will drive large high impact projects in logistics supply chain These projects will typically...
-
Capacity Planning PM
2 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually...
-
Selling Partner Support Professional
6 days ago
Bengaluru, Karnataka, India Amazon Full timeAbout the Role:The Selling Partner Support Professional plays a crucial role in delivering exceptional customer experiences to our Selling Partners. This dynamic contact center environment demands flexibility, adaptability, and a strong sense of urgency. The ideal candidate will possess excellent problem-solving skills, be able to work in a team environment,...
-
Capacity, Planning
4 days ago
Bengaluru, Karnataka, India BT Full timeWhy this job mattersThe Business Operations Manager drives capacity planning resource management and programme increment planning empowering demand capacity management ensuring alignment with strategy and BT Group objectives by way of the Medium Term Plan for specific capabilities in Data AI Core Engineering COEs Customer Facing Units The ideal...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the...
-
Capacity Planning and Execution Lead
3 days ago
Bengaluru, Karnataka, India Amazon Full timeAs a Workforce Management (WFM) Capacity Planning Program Manager at Amazon, you will be responsible for developing and owning Partner STFs that effectively deliver volume requirements by site to consistently achieve service level commitments.
-
Bengaluru, Karnataka, India Amazon Full timeWe're seeking a dynamic, self-motivated, and organized individual to join our team to meet the growing demands of training for IN sellers. We're seeking a Program Associate to drive seller education initiatives through adoption of training content, content development, and webinar execution. In this role, you will play a crucial role in enhancing seller...
-
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:We're seeking a dynamic, self-motivated, and organized individual to join our team to meet the growing...
-
Business Capacity Manager
3 days ago
Bengaluru, Karnataka, India Amazon Full timeAt Amazon, we are committed to delivering exceptional customer experiences. Our Selling Partner Support team plays a critical role in achieving this goal by providing world-class support to our sellers.About the RoleWe are seeking a talented Business Capacity Manager to join our SPS Capacity Planning team. As a key member of our team, you will work closely...
-
Bengaluru, Karnataka, India ASSPL - Karnataka Full timeWe're seeking a dynamic, self-motivated, and organized individual to join our team to meet the growing demands of training for IN sellers. We're seeking a Program Associate to drive seller education initiatives through adoption of training content, content development, and webinar execution. In this role, you will play a crucial role in enhancing seller...
-
Mgr, Technical Programs
1 week ago
Bengaluru, Karnataka, India NetApp Full timeTitle: Mgr, Technical Programs Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128204 Job SummaryAs Manager, GSSC you will manage a team focused on the delivery of Managed Services (MS) projects for NetApp Global Services and Solutions Center (GSSC). You are responsible for setting program goals, plans, and schedules, closely monitoring...
-
Capacity Planning Specialist
2 days ago
Bengaluru, Karnataka, India Amazon Full timeAmazon is looking for a skilled Capacity Planning Specialist to join our team. The ideal candidate will have experience in capacity management, market-driven additional limit systems, inventory planning and forecasting, and the north-star seller-facing metric, the Inventory Performance Index.About the RoleThe FBA Capacity Management and Planning organization...
-
Bengaluru, Karnataka, India Amazon Full timeWe're seeking a dynamic, self-motivated, and organized individual to join our team to meet the growing demands of training for IN sellers. We're seeking a Program Associate to drive seller education initiatives through adoption of training content, content development, and webinar execution. In this role, you will play a crucial role in enhancing seller...
-
Senior Capacity Management and Planning Lead
3 days ago
Bengaluru, Karnataka, India Amazon Full timeAt Amazon, we are committed to delivering the best possible experience for our customers. To achieve this, we need talented individuals who can lead the development of our Fulfillment By Amazon (FBA) tools.About the RoleWe are seeking an experienced people manager to lead a team of system development engineers in building and managing tools worldwide for FBA...
-
Capacity Planning Manager
6 hours ago
Bengaluru, Karnataka, India Blue Yonder Full timeAs a Capacity Planning Manager at Blue Yonder, you will be responsible for generating a data-driven point of view for leadership consumption, providing insights and recommendations to inform strategic decision-making.The successful candidate will work closely with resource managers, project managers, and other stakeholders to ensure alignment and support for...