Ecommerce Operations Executive

2 weeks ago

Varanasi, India GreenHonchos Full time

Experience: 1–2 Years Location: Noida, Sector 3 Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and proactive E-commerce Operations Executive to manage the day-to-day operations of our retail brand’s website. The ideal candidate should have hands-on experience in product listing, order management, catalogue updates, and coordination with internal teams to ensure smooth and efficient online operations.Key Responsibilities:📌 Website & Product ManagementManage product listings, descriptions, pricing, and inventory updates on the brand’s website.Ensure accurate catalogue uploads with proper images, attributes, tags, and SEO-friendly content.Coordinate with the design/content team to update banners, landing pages, and seasonal collections.📌 Order & Inventory ManagementMonitor daily orders, track dispatches, and coordinate with warehouse/logistics teams.Ensure timely order processing, cancellations, refunds, and exchanges.Regularly review stock availability, track slow-moving products, and maintain stock sync with the warehouse.📌 Customer ExperienceCoordinate with the customer support team to resolve order-related queries.Track delays, escalations, and ensure high customer satisfaction levels.📌 Data & ReportingGenerate daily/weekly/monthly reports on sales, returns, and overall website performance.Monitor website KPIs such as conversion rate, traffic, bounce rate, and product performance.Identify operational gaps and recommend improvements to enhance user experience and sales.📌 Coordination & Cross-functional SupportCollaborate with marketing, design, warehouse, and finance teams for smooth workflow.Assist in campaign launches, discount setups, and promotional activities on the website.Required Skills & Qualifications:1–2 years of experience in e-commerce operations for a retail brand website.Strong understanding of product cataloguing, order flow, payment gateways, and inventory systems.Hands-on experience with platforms like Shopify / WooCommerce / Magento (any one).Proficiency in MS Excel/Google Sheets for reporting and data analysis.Excellent communication and coordination skills.Detail-oriented with the ability to multitask and meet deadlines.Nice-to-HaveBasic understanding of SEO, analytics tools, and marketplace operations (Amazon, Myntra, etc.).Awareness of UI/UX fundamentals for website improvement suggestions.

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