Sr. Specialist DDIT IES Platform Services Messaging

Job Description Summary

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
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This role involves managing gateway mail cleansing solutions, anti-malware, and spam. The specialist is responsible for interfacing mail technologies like SPF, DKIM, and DMARC, maintaining a stable environment using ProofPoint technologies, and supporting merger and acquisition activities related to O365 Exchange Platform integration. Additionally, the role includes providing fourth-level support for SMTP issues and ensuring effective collaboration and training for external support team members.

Job Description

Your key responsibilities:

• Responsible for gateway mail cleansing solutions, anti-malware, spam. For all interfacing mail technologies e.g. SPF, Dkim, Dmarc

• Responsible for maintaining a stable environment by leveraging ProofPoint technologies such as TAP, Imposter module, EFD, SER (email Fraud Defense)

• Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture)

• Provides fourth level support and operations for all SMTP related issues. Provides daily support direction and communications to external support team members within area of responsibility.

• Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions. Monitors operations status and provides detailed reports as appropriate

• Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. – issues, resolutions, planned service interruptions etc.)

• Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.

• Execute change management activities as required. Contributes/supports an environment which fosters a high-performance and innovative organization

Your key responsibilities:

Commitment to Diversity & Inclusion: :

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What you'll bring to the role:

• At least 6 years of IT experience in operations and system management tasks. Knowledge of PowerShell and scripting an advantage.

• 3+ experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.

• More than 3 year experience supporting a globally spanned (international) environment and 3 year proven leadership experience is a plus.

• Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up

• Ability to communicate effectively and motivate  team members. Proven track record working with multinational teams Exposure to Office365 and Microsoft Exchange.

  • Collaborate with local teams in various countries to gather requirements and plan RFPs. Partner with procurement to run RFPs/RFIs for devices.

  • Work with finance partners to develop a comprehensive demand and supply roadmap aligned with organizational priorities.

  • Collaborate with stakeholders to create and present annual spend plans for devices (Capex and Opex).

  • Ensure robust governance around vendor management by creating and implementing SLAs and KPIs to measure vendor performance.

  • Lead initiatives in evaluating, testing, proof of concept (POC), and integrating emerging devices.

  • Ensure seamless integration of new devices to enhance user experience (UX) and productivity.

  • Facilitate collaboration with the Digital Workplace Experience and Research team to understand UX needs and create a devices catalogue to provide fit-for-purpose solutions.

  • Work closely with technology partners/OEMs to co-create innovative solutions.

  • Lead the observability practice for the Digital Workplace function, ensuring the implementation and management of monitoring tools such as Cisco ThousandEyes, Splunk, Tachyon, and Symphony.

  • Maintain a service dashboard to measure and monitor overall service performance and quality and provide management reports on metrics

  • Present service performance metrics to key stakeholders

Qualifications

• Educational Background: A bachelor's degree in information technology or a related field.

Experience

• Over 15 years in a similar role within a global technology-driven organization, with significant exposure to vendor management, end-user device technologies, and services.

• Strong Proficiency: Expertise in financial management, forecasting, planning, and accounting, with experience using Power BI and Excel.

• Procurement Process Knowledge: Extensive experience with RFI, RFP, category, and catalogue management

Why Novartis?  Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:

You'll receive:  You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Commitment to Diversity and Inclusion:  Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network:  If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Skills Desired

IT Governance, IT Infrastructures, IT Service Delivery, IT Service Management

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