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Renewals Specialist

1 month ago

Pune, Maharashtra, India Staff4Me Full time

As a Renewals Specialist at Staff4Me, you will play a crucial role in managing and renewing customer contracts. Your main responsibility will be to ensure timely renewal of contracts and maintain a high renewal rate. You will work closely with the sales team, customer success team, and clients to negotiate contract terms, address any concerns, and maximize renewal opportunities.

Responsibilities:

  • Proactively reach out to customers whose contracts are expiring to initiate the renewal process.
  • Negotiate contract terms and pricing with customers, ensuring a win-win outcome.
  • Coordinate with the sales team and customer success team to gather necessary information for renewal negotiations.
  • Act as the main point of contact for clients during the renewal process, addressing any questions or concerns they may have.
  • Prepare and send renewal documents and contracts to clients for signature.
  • Monitor and track contract renewal timelines and ensure contracts are renewed in a timely manner.
  • Collaborate with the finance department to ensure accurate and timely invoicing of renewed contracts.
  • Identify and communicate upsell and cross-sell opportunities to the sales team.
  • Maintain accurate and up-to-date documentation of renewal activities and customer interactions in the CRM system.
  • Provide regular reports and updates on renewal rates and performance to the management team.

Requirements

  • With 3 years relevant work experience
  • Prior experience in a renewals management role or similar position.
  • Strong negotiation and communication skills.
  • Excellent customer service and relationship management abilities.
  • Ability to work independently with minimal supervision.
  • Detail-oriented with strong organizational and time management skills.
  • Proficiency in using CRM systems and MS Office applications.
  • Ability to handle multiple priorities and work effectively in a fast-paced environment.
  • Knowledge of contract management and renewal processes.
  • Bachelor's degree in business administration, marketing, or a related field preferred.