Service Management Engineer

3 weeks ago

Jaipur, Rajasthan, India FR Consultancy (Middle East) Full time

Role: Service Management (MIM) — L2 / L3 IMS Engineer (Banking)

Type: Full time – Perm

Location: Riyadh, Saudi

Visa: Sponsored incl. Family members, Insurance and mobile expenses

Overall Experience: 3+ years (L2), 8+ years (L3)

Skills: Service Management (MIM), Incident/Change/Problem Management, ServiceNow/BMC

Requisites:

  • Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
  • Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
  • Operate under ITIL processes (Incident/Change/Problem/Knowledge).
  • Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
  • Conduct root cause analysis for recurring issues and implement permanent fixes.
  • Tune configurations and schedule jobs to optimise performance and reliability.
  • Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
  • Strong documentation, runbook hygiene, and clear communication with stakeholders.
  • Ownership mindset with readiness for 24x7 support and on-call rotation.

Interested? Please apply, thanks for your interest and time.

Partnered with Consulting firm based in Saudi for large hiring support.

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