Team Lead

3 weeks ago

Mumbai, Maharashtra, India TP Full time
  • Be responsible for the team's overall performance.


• Ensure timely and effective completion of assigned tasks.


• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).


• Compile and publish reports on teams' performance reports on set frequencies (Daily/Weekly/Monthly etc.).


• Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.


• Provide the team with a vision of the process objectives.


• Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.


• Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.


• Facilitate problem solving and collaboration.


• Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.


• Keep the Managers/Leaders informed of task accomplishment, issues and status.


• Focus on accelerating teams' performance.


• Understanding towards business/organization objectives.


• Willingness to add value to company's Culture, Mission and Vision

Desired Candidate Profile

Proven work experience as a team leader or supervisor


• In-depth knowledge of performance metrics


• Organizational and time-management skills


• Decision-making skills


• Degree in Management or training in team leading is a plus

  • Good PC skills, especially MS Excel


• Excellent communication and leadership skills

Preferred Skills:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management

Ability to multi-task

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