Collection Analyst

2 weeks ago

Gurgaon, Haryana, India myGwork Full time

This job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What You'll Do:

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. Together, we achieve our goals, push boundaries, and share successes, all in support of our mission to power the world's marketers with trusted and impactful advertising.

This role is based in Gurgaon, India and Shift timings are 7:30P.M IST to 4:30A.M IST.

Finance Shared Services / Permanent
Criteo is looking for a detail-oriented individual with 2+ years of experience in collections or accounts receivable.

The ideal candidate will assist in resolving outstanding payment issues, maintaining accurate account records, and supporting the collections team in achieving its goals. The role requires a positive attitude, strong organizational skills, and excellent communication abilities.

The candidate must have a basic understanding of accounting principles and proficiency in MS Office, especially Excel. Prior experience with SAP and BRIM is a plus.

Responsibilities:

  • Contact clients to follow up on overdue invoices and ensure timely payments.
  • Address and resolve basic payment issues while maintaining positive client relationships.
  • Assist with account reconciliations and ensure account statuses are accurately updated in the collections tool.
  • Generate and maintain aging reports for review by senior team members.
  • Collaborate with internal teams (sales, finance, account support) to gather necessary information for account resolution.
  • Support monthly reconciliation calls with clients when required.
  • Maintain accurate records of client interactions and update contact details when appropriate.
  • Prepare routine dunning emails to clients for overdue accounts.
  • Identify and escalate payment discrepancies and risks to Team Leads
  • Recommend accounts receivable for placement with third party collection agencies - where applicable
  • Properly identify, substantiate, and manage credit balances - where applicable
  • Ensure accuracy of write-offs and settlements - where applicable
  • Manage and upload invoices into 3rd party platform when necessary
  • Help improve collection processes by providing insights and feedback to the team.

Metrics:

  • Meet individual cash collection targets as designated by management.
  • Maintain overdue accounts within acceptable thresholds.
  • Address and resolve client requests impacting payments within agreed service levels.
Who You Are:
  • High school diploma or equivalent; college coursework in finance or business is a plus.
  • 2+ years of experience in collections or accounts receivable.
  • Excellent written and verbal communication skills (in English)
  • Proficiency in MS Office, particularly Excel. Experience with SAP / BRIM / Salesforce is a plus.
  • Basic knowledge of accounting principles
  • Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy.
  • Demonstrates problem-solving skills and a customer-focused / customer service mindset
  • Ability to escalate cases to Team Leads effectively.
  • Ability to work both independently and collaboratively within a team environment fostering positive working relationships
  • Commitment to fostering a quality-driven, inclusive workplace culture.
  • Positive, proactive, and adaptable attitude.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

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