ServiceDesk Senior Associate

2 weeks ago


Bengaluru, Karnataka, India NTT DATA Services Full time

Req ID: 303547 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceDesk Senior Associate - MS Windows, PC Hardware, Internet Explorer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Domain

Job Description

Years of Experience

Global End User Services

Requirements:

  • Helpdesk Sr. Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

Job description:

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.

2-3 years of industry experience. 12 months in the current grade is a

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


  • ServiceDesk Senior

    3 weeks ago


    Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: 300596 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ServiceDesk Senior - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN)."• Answers the customers'...

  • ServiceDesk Senior

    1 week ago


    Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: 300593 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ServiceDesk Senior - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).• Answers the customers'...

  • ServiceDesk Senior

    3 weeks ago


    Bengaluru, Karnataka, India NTT DATA Full time

    Job Description Req ID: 300597 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ServiceDesk Senior - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN)."• Answers...

  • ServiceDesk Senior

    3 weeks ago


    Bengaluru, Karnataka, India NTT DATA Full time

    Job Description Req ID: 300593 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ServiceDesk Senior - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).• Answers...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionYears of ExperienceGlobal End User ServicesRequirements:Helpdesk Sr. Associate at Grade-5 position in Service DeskMust be a Graduate. B.Tech/B.E or any other technical degree preferredGood communication skills with minimum 1 year of international calling experienceGood comprehension & writing skills.Must possess excellent customer handling...

  • Senior Associate

    3 weeks ago


    Bengaluru, Karnataka, India WNS Global Services Full time

    Job DescriptionSenior Associate Operations , please hire ASAP- Insurance skills and voiceQualificationsSenior Associate Operations , please hire ASAP- Insurance skills and voice


  • Bengaluru, Karnataka, India Counselence Full time

    About our FirmCounselence is a full-service corporate law firm that provides business-legal advice and consultancy to corporate houses - Indian and multi-national. We focus on providing timely, business advice on legal and regulatory challenges largely to its corporate clients. Our firm caters to mid- and large-sized technology companies, national industry...

  • Senior Associate

    2 weeks ago


    Bengaluru, Karnataka, India WNS Full time

    Job DescriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and...

  • Senior Associate

    4 days ago


    Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Associate to join our team at Tesco Hindustan Service Centre. The ideal candidate will have a strong background in procurement and supply chain management, with excellent analytical and problem-solving skills.

  • Senior Associate

    4 weeks ago


    Bengaluru, Karnataka, India Razorpay Full time

    Senior Associate – Social Media We're seeking a creative and passionate Senior Associate to join our social media team. Key Responsibilities: Create engaging content that grabs attention and sparks curiosity about Razorpay. Build and grow our community by managing and expanding our social channels, engaging with followers, and building meaningful...

  • Senior Associate

    1 week ago


    Bengaluru, Karnataka, India Meesho Full time

    About the Team Have you ever wondered how Meesho makes money when we charge 0 commission to our sellers Well we thought outside the box As a Senior Associate in our Monetisation team you will get to ideate and execute similarly near-impossible features We are the ones who unlock value for our users and in turn generate revenue streams for the company ...

  • Senior Associate

    3 days ago


    Bengaluru, Karnataka, India Laundryheap Full time

    Your RoleYou will work as a Senior Associate - Customer Success Management, reporting directly to the Senior Division Manager. Your primary responsibility will be supporting the B2B Linens team to drive operational excellence in Laundryheap Linen services.You will be responsible for addressing inquiries, resolving issues, and ensuring smooth operation of our...

  • Senior Associate

    1 week ago


    Bengaluru, Karnataka, India KPMG India Full time

    KPMG India offers a unique opportunity for a Senior Associate - ESG Services to join our dynamic team. As a Senior Associate, you will play a key role in delivering ESG services to our clients, working closely with senior professionals and contributing to business development initiatives.The ideal candidate will have a strong background in ESG advisory or...


  • Bengaluru, Karnataka, India Give Full time

    About the Role:We are seeking a highly skilled Senior Associate to join our team. As a Senior Associate, you will play a crucial role in building annual budgets and forecasts for internal teams.Key Responsibilities:Work closely with internal teams to develop comprehensive financial plans.Collaborate with the leadership team to formulate medium to long-term...


  • Bengaluru, Karnataka, India Lifelancer Full time

    Job Title: SENIOR ASSOCIATE SCIENTIST Job Location: Bengaluru, Karnataka, India Job Location Type: On-site Job Contract Type: Full-time Job Seniority Level: Mid-Senior level Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences,...


  • Bengaluru, Karnataka, India Eli Lilly Full time

    At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities...


  • Bengaluru, Karnataka, India Nazztec Private Limited Full time

    Job Title : NetSuite Senior Associate Experience : 3 to 6 Years Location : Bangalore/Hyderabad Job Summary : We are looking for a hands-on NetSuite Senior Associate to join our global project team. The ideal candidate will play a key role in gathering business requirements, functional design, process mapping, configuration, testing, training, implementation,...


  • Bengaluru, Karnataka, India Amazon Full time

    Amazon is seeking a Senior Vendor Ops Associate to join our team. As part of this role, you will provide support to customer vendors to ensure a seamless experience while working with Amazon systems.About the RoleThis position requires strong communication skills, both written and verbal. You will be responsible for assisting vendors in improving their...


  • Bengaluru, Karnataka, India Infosys Full time

    Infosys– Aerospace–Associate / Senior Associate ConsultantAt Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full...


  • Bengaluru, Karnataka, India Infosys Full time

    Infosys– Professional Services–Associate / Senior Associate ConsultantAt Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to...