Senior Business Analyst

3 weeks ago

Pune, Maharashtra, India Mindtickle Full time
Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever Forrester Wave: Revenue Enablement Platforms, Q3 2024 Job Snapshot We are hiring a Senior Business Analyst - GTM Systems to collaborate with business stakeholders in defining, analyzing, designing, and documenting business requirements and solutions. This role offers an exciting opportunity in a high-growth SaaS environment, where you'll work with various technologies, experienced professionals, and cross-functional teams.

What's in it for you?

Hands-on experience with Lead-to-Cash processes, Go-to-Market (GTM) systems, and RevOps workflows Direct exposure to business leaders and strategic decision-making Opportunity to work in a scalable, fast-paced SaaS organization Experience in Sprint Execution, Requirement Documentation, and Testing (Manual/Automation) Collaboration with Salesforce developers, architects, and administrators for system customization

Key Responsibilities

Business Analysis & Solution Design Engage with business stakeholders to gather, document, and analyze business requirements for GTM Systems and Salesforce solutions Analyse, configure, and optimize Salesforce (Sales Cloud, CPQ, Marketing Cloud) solutions Conduct gap analysis and recommend process improvements to maximize Salesforce efficiency Act as a liaison between technical teams and business units to ensure successful implementation of requirements Project Execution & Agile Delivery Lead requirements workshops, stakeholder meetings, and UAT sessions Work closely with Product Owners, Developers, and QA teams to deliver enhancements in an Agile environment Maintain JIRA, Confluence, and related project management tools Oversee testing processes (manual/automation) and sprint management Data & Reporting Ensure data integrity and governance across Salesforce and GTM systems Support business teams in analyzing and visualizing key revenue metrics User Enablement & Documentation Develop and maintain functional documentation, process flows, and training materials Conduct workshops, demos, and training sessions to drive user adoption Provide support for change management and continuous improvement initiatives Tools Evaluation Strong understanding of AppExchange tools and Sales & Marketing technologies, including Marketo, ZoomInfo, Outreach, and LinkedIn Sales Navigator, to assess, implement, and optimize their usage for business needs.

We'd love to hear from you, if you:

Have 5+ years of experience in Lead-to-Cash, Quote-to-Cash, or GTM Systems (Salesforce, Sales Cloud, CPQ, Marketing Cloud) Can design and document scalable solutions to meet business needs Have hands-on experience with Salesforce Flow, Reports, Dashboards, and Data Loader Possess excellent communication and stakeholder management skills across global teams Are experienced in data management, reporting, and business intelligence tools Have a strong analytical mindset with problem-solving skills Thrive in an Agile environment and can multitask across changing priorities Are open to working hybrid in Pune Nice to Have: Salesforce certifications (Certified Business Analyst, Administrator, Sales Cloud Consultant, or CPQ Specialist) Experience with CPQ, Marketing Cloud, or other Salesforce products Exposure to leading cross-functional teams and driving Salesforce initiatives Our culture & accolades As an organization, it's our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.Mindtickle is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

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