collection executive

3 weeks ago

Greater Noida, Uttar Pradesh, India Rupitol Finance Private Limited Full time

Company Overview

Rupitol Finance Private Limited, founded in 2018, is a Non-Banking Financial Company headquartered in Udaipur, Rajasthan. With a robust presence across Rajasthan, Madhya Pradesh, and Gujarat through 21 branches, Rupitol Finance specializes in providing investment and credit solutions. As a rapidly growing NBFC, the company is dedicated to offering financial services and has a workforce of over 10,001 employees. Visit rupitol.com for more information about the company.

Job Overview

We are seeking a Collection Executive for our Greater Noida location. As a Junior position, the role requires 1 to 3 years of experience in collections or a related field. This is a full-time position where the candidate will be responsible for managing collections, ensuring timely recovery of payments, and maintaining customer relationships. The role demands a proactive approach and effective communication skills to meet the company's objectives.

Qualifications and Skills

  • Strong communication skills to effectively interact with clients and colleagues to resolve collection issues.
  • Proficiency in problem-solving to identify solutions that facilitate timely payments from clients.
  • Attention to detail is necessary to accurately track and record financial transactions along with client communications.
  • Persistence and resilience in following up with clients who have outstanding balances until resolution is achieved.
  • Effective time management skills to prioritize tasks and handle multiple accounts efficiently and systematically.
  • Analytical skills required for data analysis to identify patterns in payment behaviors and prepare required reports.
  • Interpersonal skills to maintain positive relationships with customers and negotiate repayment terms professionally.
  • Experience in using collection software and tools to streamline the collection process and improve efficiency.

Roles and Responsibilities

  • Manage and monitor collection activities and follow up on delinquent accounts to ensure timely recovery of dues.
  • Maintain customer records and document all interactions, negotiations, and agreements related to collections.
  • Liaise with clients to encourage prompt payment and build effective customer relationships through courteous communication.
  • Coordinate with internal departments to reconcile account discrepancies that may occur during the collection process.
  • Prepare regular reports on collection activities, highlighting successes, challenges, and areas for improvement.
  • Utilize companys collection strategies and tools to improve recovery rate and reduce the amount of non-performing accounts.
  • Negotiate and implement repayment plans for customers facing financial difficulties while adhering to company policies.

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