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Qualifications and Skills
- Negotiation skills (Mandatory skill): Ability to effectively negotiate payment terms with customers to ensure timely debt recovery.
- Problem-solving abilities (Mandatory skill): Analyzing issues and developing solutions to overcome obstacles in debt collection processes.
- Knowledge of debt collection laws (Mandatory skill): Understanding regulatory requirements and legal standards related to debt recovery.
- Strong communication skills: Clear verbal and written communication to interact with clients and team members effectively.
- Attention to detail: Ensuring accuracy and thoroughness in handling financial transactions and customer records.
- Ability to work under pressure: Maintaining composure and efficiency in a fast-paced, high-pressure environment.
- Customer service skills: Providing helpful and empathetic support to customers while balancing company goals.
- Analytical skills: Assessing information and data to formulate effective collection strategies and solutions.
Roles and Responsibilities
- Contact customers regarding overdue accounts and arrange for payment collection.
- Negotiate repayment plans and maintain documentation of financial arrangements.
- Utilize various communication channels to follow up on outstanding debts.
- Monitor account statuses and provide regular updates to management.
- Ensure compliance with debt collection laws and company policies.
- Identify additional collection opportunities and implement effective recovery strategies.
- Handle disputes and resolve issues related to overdue payments professionally.
- Perform detailed financial analysis and track debt recovery metrics.
