Collections Specialist

3 weeks ago

Mumbai, Maharashtra, India Wings Global Services Full time

Qualifications and Skills

  • Negotiation skills (Mandatory skill): Ability to effectively negotiate payment terms with customers to ensure timely debt recovery.
  • Problem-solving abilities (Mandatory skill): Analyzing issues and developing solutions to overcome obstacles in debt collection processes.
  • Knowledge of debt collection laws (Mandatory skill): Understanding regulatory requirements and legal standards related to debt recovery.
  • Strong communication skills: Clear verbal and written communication to interact with clients and team members effectively.
  • Attention to detail: Ensuring accuracy and thoroughness in handling financial transactions and customer records.
  • Ability to work under pressure: Maintaining composure and efficiency in a fast-paced, high-pressure environment.
  • Customer service skills: Providing helpful and empathetic support to customers while balancing company goals.
  • Analytical skills: Assessing information and data to formulate effective collection strategies and solutions.

Roles and Responsibilities

  • Contact customers regarding overdue accounts and arrange for payment collection.
  • Negotiate repayment plans and maintain documentation of financial arrangements.
  • Utilize various communication channels to follow up on outstanding debts.
  • Monitor account statuses and provide regular updates to management.
  • Ensure compliance with debt collection laws and company policies.
  • Identify additional collection opportunities and implement effective recovery strategies.
  • Handle disputes and resolve issues related to overdue payments professionally.
  • Perform detailed financial analysis and track debt recovery metrics.

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