Administrator- Client Service Desk

About Us:

MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific

About the Role:
Position Title: Client Service Desk
Corporate Title: Administrator
Reporting to: Supervisor
Location: Bangalore / Mumbai

Job Profile:

Purpose of Role:

• The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements.
• The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance and operational groups across the organization.
• As part of the team, an Analyst will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities:

• Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
• Will be responsible for completing the client's transaction & service requirements in accordance with the bank's policies and procedures.
• Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements.
• Take ownership of assigned cases and actively follow through to completion.
• Liaise with internal and external stakeholders on a daily basis.
• Ensure high quality customer experience and reduce process / documentary redundancies to maintain client satisfaction.
• The facilitator of the client needs liaison suitably with all stakeholders and follow till execution.
• Manage internal approvals/ exceptions to be raised to management / approval authorities to facilitate transactions other than pricing/ limit related items.
• Support and educate clients on various products of the Bank and be an advisor for the client on solutions.

Candidate Profile:

• Working knowledge of Banking Products including Trade Finance, General Banking, FX etc)
• Client Service Experience is desired.
• Excellent communication and negotiation skills.
• Bachelors degree / University degree or equivalent experience.
• In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of importance.
• Min experience of 1-3 years in Banking or Financial organisation.

Equal Opportunity Employer:

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.