Manager Post Sales
1 week ago
Job Title: Lead - After Sales ManagerLocation: Delhi/AhmedabadAdani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.ExperienceMinimum of 12 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companiesProven track record of successfully leading after-sales service teams and implementing impactful service strategies.Roles and ResponsibilitiesStrategic Leadership: Develop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability.Identify market trends and customer insights to continuously improve service offerings and operational effectiveness.Team Management:As an After Sales lead, providing guidance, mentoring, and performance management to foster a high-performance culture.Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements.Customer Relationship Management:Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues.Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives.Process Optimization:Evaluate existing after-sales processes and workflows, implementing improvements to streamline operations and enhance service efficiency.Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations.Performance Monitoring and Reporting:Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance.Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement.Education QualificationBachelor’s degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)Certifications RequiredCertification in Service Management, Project Management, or related fields is advantageous.Behavioral SkillsStrong leadership and people management skills, with the ability to inspire and empower teams to achieve excellence.Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach to problem-solving.Strategic thinker with analytical capabilities to drive data-driven decisions and continuous improvement initiatives.Technical SkillsProficiency in after-sales service management, including CRM systems, service contract negotiations, and technical support processes.Non-Negotiable SkillsDemonstrated ability to lead and develop high-performing teams, drive operational excellence, and deliver superior customer service outcomes.Proven track record of successfully managing customer relationships and exceeding service delivery expectations.If you are passionate about delivering exceptional service in the Defence & Aerospace industry and are ready to make a significant impact.Aditya.sharma4@adani.comAditya sharma - 8769687808Joy Saha - 9898791075
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Manager Post Sales
1 week ago
GTB Nager, India Adani Defence and Aerospace Full timeJob Title: Lead - After Sales ManagerLocation: Delhi/AhmedabadAdani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support...
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Manager Post Sales
6 days ago
GTB Nager, India Adani Defence and Aerospace Full timeJob Title: Lead - After Sales Manager Location: Delhi/Ahmedabad Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support...
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Post Sales Executive
4 weeks ago
GTB Nager, India Hero Vired Full timeAbout Hero Vired:Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group?Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow.At Hero Vired, we...
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Post Sales Executive
3 weeks ago
GTB Nager, India Hero Vired Full timeAbout Hero Vired:Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group?Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow.At Hero Vired, we...
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Post Sales Executive
3 weeks ago
GTB Nager, India Hero Vired Full timeAbout Hero Vired: Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group? Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow. At Hero Vired,...
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Post Sales Executive
3 weeks ago
GTB Nager, India Hero Vired Full timeAbout Hero Vired: Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group? Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow. At Hero Vired,...
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Post Production Manager
1 week ago
GTB Nager, India Avenir Design Studio Full timeAvenir 3D is a leading 3D animation and rendering studio specializing in real estate visualization, architectural walkthroughs and immersive experiences. We’re seeking a proactive, detail‑oriented Executive Assistant to support our CEO and leadership team, streamline operations and help drive our next phase of growth.About the jobAVENIR is seeking a...
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Post Production Manager
1 week ago
GTB Nager, India Avenir Design Studio Full timeAvenir 3D is a leading 3D animation and rendering studio specializing in real estate visualization, architectural walkthroughs and immersive experiences. We’re seeking a proactive, detail‑oriented Executive Assistant to support our CEO and leadership team, streamline operations and help drive our next phase of growth.About the jobAVENIR is seeking a...
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Post production manager
1 week ago
Gtb Nager, India Avenir Design Studio Full timeAvenir 3 D is a leading 3 D animation and rendering studio specializing in real estate visualization, architectural walkthroughs and immersive experiences. We’re seeking a proactive, detail‑oriented Executive Assistant to support our CEO and leadership team, streamline operations and help drive our next phase of growth. About the jobAVENIR is seeking a...
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Post Production Manager
1 week ago
GTB Nager, India Avenir Design Studio Full timeAvenir 3D is a leading 3D animation and rendering studio specializing in real estate visualization, architectural walkthroughs and immersive experiences. We’re seeking a proactive, detail‑oriented Executive Assistant to support our CEO and leadership team, streamline operations and help drive our next phase of growth. About the jobAVENIR is seeking a...
