Specialist, Service Management

2 weeks ago

Pune, Maharashtra, India myGwork Full time

This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description

Specialist, Service Management

Are you passionate about leveraging data to drive decision-making and support manufacturing systems? Join our company Animal Health Manufacturing Division IT Digital Foundational Services Team and be at the forefront of innovative health solutions. We are looking for a Lifecycle Management Specialist who will play a crucial role in supporting our manufacturing sites by providing valuable insights through data analytics. This is an exciting opportunity to work with cutting-edge technologies and make a significant impact on our operations.

Responsibilities
  • Meet with customers and stakeholders to gather requirements; identify opportunities and develop data sets that can be used to illuminate and monitor current and future states.
  • Develop a deep understanding of the data sources and data models.
  • Create data sets using local desktop tools or enterprise data platforms such as AWS Redshift.
  • Maintain documentation of new and existing analysis.
  • Meet with stakeholders from Enterprise teams and Manufacturing sites to support their programs and identify opportunities for data analytics to improve outcomes.
  • Support end users at manufacturing sites in the management of their data through ServiceNow.
  • Develop dashboards and KPI trackers.
  • Serve as a champion and change agent for the adoption of Data Analytics methods.
Qualifications

Required

  • Degree required with a preference for Engineering, Computer Science, Information Systems, Math, or a related field.
  • 3+ years' data analytics experience, preferably in a manufacturing industry.
  • Requirement gathering using formal methodologies such as TPS or Agile.
  • Understanding of software development principles and lifecycle (SDLC).
  • Able to work in a global environment including the ability to maintain global relationships and understand different business models that may vary by region and business unit.
  • Ability to understand and solve complex problems in operational environments, and to explain them clearly and concisely.
  • Excellent oral and written communication skills, with demonstrated experience communicating with IT & Business personnel at all levels of the organization.
  • Ability to effectively communicate with various project stakeholders including IT leadership, business customers, team members, and other IT colleagues.
  • Strong collaboration, presentation, and influencing skills.
  • Fluent in English, in both oral and written communication.

Preferred

  • Experience with ServiceNow CMDB and IT Service Management Tools.
  • Certifications in Power BI, Spotfire, Power Query, SQL.
  • Experience with visualization tools such as Spotfire, Tableau, or Power BI.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/7/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R335130

#LI-DNI

  • IT Service Management Professional

    2 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job SummaryWe are seeking an Executive Leadership professional to join our team at EXL IT service management.This is an exciting opportunity to lead and manage process transactions, drive business growth, and improve operational efficiency.Responsibilities:Manage process transactions in accordance with Desktop proceduresMeet or exceed assigned targets in...

  • Operations Manager

    19 hours ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionWe are seeking an experienced Processing and Customer Service Specialist to join our team. The successful candidate will be responsible for:Processing orders in a timely and efficient mannerDealing with general enquiries, including those relating to orders not received and returns not creditedCoordinating with Next stores on delivery and stock...

  • Executive Management and Email Correspondence Specialist

    2 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    About EXL IT Service ManagementAt EXL IT Service Management, we provide exceptional IT service management solutions to our clients. As a key member of our team, you will play a vital role in ensuring the smooth operation of our services.

  • Senior Talent Acquisition Specialist

    3 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionWe are looking for a Senior Talent Acquisition Specialist who can lead our hiring process and ensure the best candidates are selected.

  • Customer Service Representative

    3 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at EXL IT service management. As an Insurance Claims Associate, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service for claims and policy administration.Key Responsibilities:Handle inbound and outbound...

  • Lead Business Operations Specialist

    1 day ago

    Pune, Maharashtra, India EXL IT service management Full time

    About the Role:The Lead Business Operations Specialist will play a key role in driving business growth and profitability by analyzing financial data, identifying areas for improvement, and implementing strategies to optimize performance. You will work closely with cross-functional teams to achieve business objectives.Key Responsibilities:Analyze financial...

  • Customer Service Team Lead

    6 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job OverviewAt EXL IT Service Management, we're committed to delivering exceptional customer experiences through our innovative IT service management solutions.Job Title: Assistant Manager - Customer ServiceJob Summary:The Assistant Manager will play a critical role in ensuring our customers receive world-class service and support. As a member of our...

  • Infrastructure Services Specialist

    7 days ago

    Pune, Maharashtra, India Xoriant Corporation Full time

    We are seeking a highly skilled Infrastructure Services Specialist to join our team at Xoriant Corporation. The ideal candidate will have 3-5 years of experience in administering SWIFT services, including the SWIFT Alliance Suite of applications.About the Role:The Infrastructure Services Specialist will be responsible for implementing, maintaining, and...

  • Specialist, Service Management

    2 weeks ago

    Pune, Maharashtra, India myGwork Full time

    This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description Specialist, Service Management Are you passionate about leveraging data to drive decision-making and support manufacturing systems? Join our company Animal Health...

  • Risk Management Specialist

    1 day ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job Description:We are seeking a highly skilled individual to join our team as an Audit and Compliance Coordinator.In this role, you will be responsible for ensuring that our organization's activities and operations comply with applicable regulations, laws, and standards.You will play a critical role in preparing for and coordinating regulatory audits,...

  • 24/7 IT Service Operations Manager

    1 day ago

    Pune, Maharashtra, India EXL IT service management Full time

    We are seeking an experienced professional to join our team as a 24h Left Executives. This individual will be responsible for managing email correspondence in a 24/7 working environment.The ideal candidate will have a strong understanding of business writing skills and comprehension of content of email and application onto client system.

  • Performance Improvement Specialist

    6 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionAbout EXL IT Service ManagementWe are a leading provider of IT service management solutions, dedicated to delivering exceptional customer experiences.Job Summary:The Assistant Manager will be responsible for leading a team of customer service representatives, developing and implementing customer service policies, meeting call center targets,...

  • Manager

    2 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionThe Training & Quality Manager is responsible for ensuring the highest standards of customer service by designing, implementing, and overseeing training and quality assurance programs. This role involves developing training modules, monitoring performance, and driving continuous improvement initiatives to enhance the overall customer...

  • Digital Communication Head

    5 days ago

    Pune, Maharashtra, India Talent Acquisition Specialist Full time

    Company Overview:We are a leading talent acquisition specialist firm looking for a skilled social media head to join our team. Our company is known for its innovative approach to recruitment and talent management.Job Description:This is an exciting opportunity for a seasoned social media professional to take on a leadership role and drive our social media...

  • Manager

    2 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionAs an Operations Manager, you will oversee a high-performing team responsible for managing a blended department that handles a variety of communication channels, including calls, emails, chats, and back-office work. All work types in this department are regulated and require a high level of complexity and attention to detail. You will work...

  • Order Processing Specialist

    5 days ago

    Pune, Maharashtra, India EXL Service Full time

    Job DescriptionThe Order Processing Specialist will be responsible for processing customer orders and handling related inquiries.Main AccountabilitiesProcessing customer orders and handling related inquiriesResolving issues related to orders not received and returns not creditedProviding assistance to Next stores regarding their deliveries of customer...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job Description- Managing a team of customer service representatives- Developing and implementing customer service policies- Meeting call center targets- Training new staff members- Monitoring calls/admin tasks to identify areas for improvement- Setting goals, monitoring challenges and working to motivate team members to offer exceptional customer service-...

  • Senior Operations Manager

    2 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Company OverviewEXL IT Service Management is a leading provider of business process management and operations management services. Our company strives to deliver exceptional results through our team of skilled professionals.

  • WFM Leadership Specialist

    2 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job Overview:The Assistant Vice President will be responsible for managing a team of WFM Supervisors and Analysts to support Operations. The ideal candidate will have a strong background in workforce management and excellent leadership skills.Key Responsibilities:Responsible for Workforce Management & Service Delivery to Internal & External Customers.Manages...

  • Operational Management Professional

    6 days ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionAbout EXL IT Service ManagementWe are a leading provider of IT service management solutions, dedicated to delivering exceptional customer experiences.Job Summary:The Assistant Manager will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, meeting call center targets,...