Amazon CTI Consultant

We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting. The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders. Required Experience: Minimum 7 years total experience in contact center / CTI space 3+ years of hands-on experience with Amazon Connect Proven experience working in a consulting role for CTI transformation projects Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch Basic scripting with Node.js or Python Experience in building or enhancing IVRs using Amazon Lex Comfortable working independently in a client-facing environment Nice to Have: Exposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Responsibilities: Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows